【正文】 If the lot return quantity reaches 1000pcs or above (Remark: monthly accumulative return excluded) , QE should issue 《8D CAR Report 》QFQC022 to Production Department and take a lead to analyze the root cause, corrective and preventive actions and follow up. If 《8D CAR Report 》has been issued during customer plaint handling for the same issue, it is unnecessary to reissue《8D CAR Report 》. 生產(chǎn)部經(jīng)全檢或返工后的退貨，需經(jīng)FQC再次抽檢，若不合格，則需由QE/QC主管再確認(rèn)。If QC find that defect of NG parts were caused by customer，QE or QC supervisor shall verify it. If it is true, QC supervisor/QE shall tell customer how to handle/use amp。 職責(zé)Responsibility: Responsible dept： PM/PA：負(fù)責(zé)核準(zhǔn)客戶退貨，退貨品的處置方法，和補(bǔ)貨/扣款事宜。并將確認(rèn)的異常情況報(bào)告給PM/PA。If customers have other requirements, then QC supervisor / QE should inform related department to handle. 若貨倉(cāng)或車間有同類或同批庫(kù)存品/在制品，QC須對(duì)存貨或在制品進(jìn)行重新檢查。 N/A 品質(zhì)記錄Quality Records：:Record Description記錄名稱Form No記錄的表格編號(hào)Keep by保管人Retention Time(Min)保存期限Obsolete Disposition過(guò)期處理辦法Return Material AuthorizationQFQC014QC clerk2year書面記錄撕掉，電子檔刪除Tear the hardcopy and delete the softcopy品質(zhì)異常報(bào)告書或類似的資料(客戶提供)Quality Anomaly Report or the like Provided by customerN/AQC clerk2 year8D CAR ReportQFQC022QC clerk2 yearInventory Scrap Form(ISF)QFPM016Production Clerk2 yearFor medical products, keep 10 years 醫(yī)療產(chǎn)品需保存10年。If no defect is found after QC verification, the returned products will be consider same as new products and transfer to Warehouse after Production apply for a rework order from PPC. 若QC檢查后發(fā)現(xiàn)退貨不是本公司生產(chǎn)的，則QE/QC聯(lián)絡(luò)客戶處理。After pleting part 1 of RMA form, PM/PA distributes 4th copy to shipping, the others (total 3 copies) to QC supervisor. QC sends them to PM/PA for approval after pleting RMA form. PM/PA pulls apart the third copy for keeping and sends the others (total 2 copies) to QC after approval. QC keeps the first copy and sends the second copy to Production as the formal notification of handling customers’ returns. 退貨聯(lián)系及確認(rèn)Communication and Confirmation for products return QE/QC主管接到客戶《品質(zhì)異常報(bào)告書》或《退貨聯(lián)絡(luò)單》或類似書面資料后需及時(shí)與客戶有關(guān)負(fù)責(zé)人聯(lián)絡(luò)，了解不良情況。Quality Department is responsible for verifying customer returned products, proposing disposition 程序Procedure 客戶退貨處理流程圖Customer Returns Handling Flowchart。QC對(duì)生產(chǎn)部巳返工/挑選/加工后貨品進(jìn)行再檢查，并將檢查結(jié)果填寫在《選別/返工報(bào)告書》QFQC025中。Rework/Sort/Process products cannot be transferred to warehouse or delivered to customers before pass QC inspection. 生產(chǎn)部處理報(bào)廢貨品時(shí)，需填寫《Inventory Scrap From(ISF)》QFPM016，交QC、生產(chǎn)部主管/生產(chǎn)經(jīng)理/廠長(zhǎng)核準(zhǔn)后，再通知物料組打水口處理。If there are the same kind of products or lot products shipped to customers, QE shall notify customer to confirm whether the same nonconformance exists. If yes, shall municate with customer for working out a correct solution. 如某產(chǎn)品批退數(shù)