【正文】 As required, the organization actively involves customers in the supplied material conformance process on site or at the suppliers’ site. (視需要積極使客戶提供的材料的或供應(yīng)商參與該組織的質(zhì)量改進(jìn)計(jì)劃))SCORE 4: The organization is beginning to define their needs for supplier quality improvement. (組織已確定其需要供應(yīng)商質(zhì)量改進(jìn)) PPAP, PSO, and Design for Manufacturability records are appropriately documented and maintained, as specified by Motorola.( PPAP、PSO和工藝設(shè)計(jì)記錄有適當(dāng)?shù)奈募?guī)定,如摩托羅拉規(guī)格。) R, SPC, FMEA, Control Plan, 8D problem solving and Design of Experiments (DOE). Escalation for those who did not attend the training will be done via through trainer supervisor. After each training session, every participant needs to fill up the participant evaluation sheet.Improvement on escalation process to ensure 100% pliance by date may be needed to ensure employee job petency.SECTION 4: PRODUCT REALIZATION PLANNING(產(chǎn)品實(shí)現(xiàn)策劃)5. New Product Introduction(新產(chǎn)品導(dǎo)入)Does theorganization have a new product/technology/service launch process flow and procedure documented? Is the performance of the new product/technology/service launch activities being tracked with appropriate metrics and approvals?( 供方是否有新產(chǎn)品/技術(shù)工藝/服務(wù)推出的操作流程、步驟記錄?新產(chǎn)品性能/技術(shù)工藝/服務(wù)是否發(fā)布跟蹤和適當(dāng)?shù)臉?biāo)準(zhǔn)和認(rèn)可?) organizationr shall provide evidence, as a minimum, of the following items(供應(yīng)商應(yīng)提供依據(jù),最低標(biāo)準(zhǔn)內(nèi)容如下):a. New product/technology/service introduction process flow, procedure, milestone tracking and performance metrics.(新產(chǎn)品/技術(shù)工藝/服務(wù)介紹工藝流程、步驟、重要事件的跟蹤和性能指標(biāo)。 There is a well designed training roadmap/program with strong ties to the organization’s business plan. 一個(gè)精心設(shè)計(jì)的培訓(xùn)路標(biāo)/計(jì)劃具有較強(qiáng)的聯(lián)系組織的企業(yè)計(jì)劃 A reward system, or equivalent, is used to recognize those employees making contribution to improved ，被用來識(shí)別這些員工作出的貢獻(xiàn)Comments / Objective Evidence:Score: 4The organization ensures that there are constant munication between the organization and customers through customer quality group. This is also to understand and solicit customer concerns and expectations in quality, OTD, prices, technology innovation and service, etc. and ensure effective action is taken towards customer satisfaction. This is stipulated in QA039APP (Customer Communication Procedure), MP103APP (Contract Review) and GPQA000103 (PSG Procedure). Good trend for customer Sun Microsystems. No report on Motorola products as Cavite Philippines has yet to produce any Motorola products.Customer satisfaction is done through QBR – quarterly business review.Internal quality matrix :1. OATF (Overall Test Failure) PPM, goal for year 2007 is 8000PPM. As of Jul 2007 – 7114PPM –meet the goal.2. OQA – outgoing quality assurance goal for year 2007 is 250PPM. As of Jul 2007, it’s recorded at 287PPM – not meeting the goal3. Roving QC audit – goal for year 2007 is 10k PPM. As of Jul 2007, it’s recorded at 9676PPM – meet the goal.4. Customer plaints CAR response performance. Goal – 15 days, actual as of Jul 2007 – 14 day – meet goal.Field performance is tracked. Goal 200PPM with actual yield: DCDC with field performance less than 180PPM, IPP with PPM less than 440PPM while AC DC PPM less than 1000PPM – not meeting the goal.Quality data is displayed along the production lines. However, some of the data displayed were not uptodate.There is a reward system in place to reward employees with excellent D3 (Data Driven Decisions) papers submitted. Paper submitted will be selected by a steering mittee. Selected paper will be monetary rewarded by management. SECTION 3: RESOURCE MANAGEMENT資源管理4. Training培訓(xùn)Is management’s support of ongoing training (including problem solving, statistical technique, and quality training) sufficient and is it documented by an organizational training plan? Are employees adequately trained in statistical analysis, prevention, and problem solving methods in relation to the needs of the organization? Do employees have training plans to fill knowledge gaps in areas applicable to their job function?是管理支持持續(xù)足夠的培訓(xùn)（包括問題的解決，統(tǒng)計(jì)的方法和質(zhì)量的培訓(xùn)）和它是一個(gè)證明由組織的培訓(xùn)計(jì)劃嗎？員工中充分的培訓(xùn)統(tǒng)計(jì)分析，預(yù)防和解決問題的方法和組織的需求有關(guān)嗎？員工們用培訓(xùn)計(jì)劃去填補(bǔ)知識(shí)的空白區(qū)域來適用于他們的工作職能嗎？SCORE 1: There are elements of a system to monitor progress, measure trends, and to municate quality data. 一個(gè)系統(tǒng)的原理是去監(jiān)督項(xiàng)目進(jìn)展，測(cè)量趨勢(shì)，和溝通質(zhì)量數(shù)據(jù) Management is being aware of the need for a quality management system internal assessment program. 管理者意識(shí)到需要有一個(gè)質(zhì)量管理體系內(nèi)部評(píng)估程序SCORE 3: Responsibilities質(zhì)量管理架構(gòu)和職能2. Internal Audits內(nèi)審Section 2: Management Responsibility管理職責(zé)3. Quality Data amp。 Responsibilities (質(zhì)量管理架構(gòu)和職能)Is there a Quality function or organization which provides customer advocate guidance to the total organization, and is this position fully supported by management? Is the organization’s quality management system properly documented, maintained and implemented? (是否有一個(gè)質(zhì)量管理架構(gòu)或機(jī)構(gòu)提供客戶主張引導(dǎo)到整個(gè)組織,和經(jīng)由管理這個(gè)狀態(tài)是否十分符合現(xiàn)狀?是否機(jī)構(gòu)的質(zhì)量管理體系擁有適當(dāng)?shù)淖C明,保持和執(zhí)行?)SCORE 1: Continuous improvement activities have been initiated. ( 持續(xù)改進(jìn)活動(dòng)已經(jīng)啟動(dòng)。 No evidence of a quality management system internal assessment program exists. 沒有證據(jù)表明質(zhì)量管理體系內(nèi)部評(píng)估計(jì)劃的存在SCORE 2: There is evidence that all corrective actions are closed or are being actively worked on. 有證據(jù)表明，所有的糾正行動(dòng)已經(jīng)關(guān)閉或正在積極努力 There is a particularly effective system for municating quality data and customer expectations/requirements to employees. 存在一種特別有效的系統(tǒng)對(duì)于溝通質(zhì)量數(shù)據(jù)和客戶的期盼/需求 Gauge Repeatability and Reproducibility (GRamp。 Training effectiveness measures clearly demonstrate a positive impact of training in acplishing business and customer satisfaction objectives. 培訓(xùn)效果明顯證明一個(gè)積極主動(dòng)培訓(xùn)完成業(yè)務(wù)和客戶滿意度的目標(biāo)The training plan is updated as new training needs are identified. The program includes a variety of statistical problem solving tools including and not limited to。 Management involvement in reviewing and tracking new product/technology/service launch activities is not evident.( 參與式管理在回顧和跟蹤新產(chǎn)品/技術(shù)/服務(wù)中不明顯。) PSO documents are not tracked previously. Some proces