【正文】 Pr otest D at a E xtent t o w hich inte r nal quali ty con tr ol sy st em s ar e ef f ect iv e, part ic u la r ly w it h respect to pli ance w it h law s and r eg ulat ions, v end or sel ect ion and perf orm ance, con tr act adm ini st r at ion, and sub con tr act or ov er si g ht. ( C on td) 85 % N o su st ai ned protest s ( C on td) ? ? I ssue dir ect ion o n peti ti on and m er ci al prod uct adv ocacy ME 62 E Sim pso n 1st Q tr ? ? D ev el op and pu bli sh A cqu is it ion P la n dev el op m ent g uidance as sup plem ent t o A cqu is it ion G uide C hap te r on A cqu is it ion Plann ing ME 62 T B r o w n 1st Q tr ? P resi den t ial Ma na gement Init iat ives ? SE S P erf orman ce P lan (R Hopf ) ? F Y 04 OMB E C on gressiona l B ud get ? F Y 05 09 P lann ing G uida nce ? 5 Y r Wo rkf orce R est ructuring P lan ? P E C /O F P P G ov t w ide P erf orman ce Measu res ? F MF IA – C on t ract Man ag ement Mi le st on es Procurement 21 BALANCED SCORECARD PERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVES INTERNAL BUSINESS PERSPECTIVE OB JE C T IV E ME A SU R E OP E R A T IO N A LT A R G E T MA N A G E ME N T IN IT IA T IV E S Proj ect A ct ion O f f ic er D ue D at e A cqu is it ion E x cel le nce D at a So urce: Manag er ’ s Self A ssessm ent Su r v ey 。 I nte r v i ew s E xte r nal cust om er sa t i sf ac t i on: E xte nt t o w hic h ext er nal c ust om er s a r e s at i sf i ed w i t h spec i f i c per sonal pr oper t y product s a nd ser v i ce s. 80% ( or equi v al ent i ndex v al ue) cust om er sat i sf ac t i on ra t i ng I nte r nal cust om er sa t i sf ac t i on: E xte nt t o w hic h i nte r nal cust om er s a r e s at i sf i ed w i t h spec i f i c per sona l pr oper t y product s a nd ser v i ce s. 80% ( or equi v al ent i ndex v al ue) cust om er sat i sf ac t i on ra t i ng ? P re si denti al Mana gem ent Ini t i ati ves ? SE S P er f orm ance P l an (R H opf ) ? F Y 04 O MB E C ong re ssi ona l B ud get ? F Y 05 09 P l ann i ng G uidance ? 5 Y r Workf orce R est ruct uri ng P l an ? P E C / O F P P G ovt w i de P er f orm ance Me asures ? F MF IA – C ontrac t Manag em ent Mi l est ones Property 13 BALANCED SCORECARD PERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVES CUSTOMER PERSPECTIVE O B JE C T IV E ME A SU R E O P E R A T IO N A LT A R G E T MA N A G E ME N T IN ITIA T IV E S Proj ec t A ct i on O f f i ce r D ue D at e V alue A dd ed Servi ce / P art nershi p D at a Sourc e: C ust om er Surv ey s。 w i l l not m ea sur e i n FY 01 and F Y 03 ? ? U pdat e 3 Cu st om er Ser v i ce B r ochure s a nd prov i de el ec t r onic ac ce ss ME 61 R L ang st on/ SZ v ole nsk y 2nd Q t r ? ? Produce out r ea ch v i deo ( D V D / Web) on do i ng busi ness w i t h D O E ME 64 J Webber 2nd Q t r ? P re si denti al Mana gem ent Ini t i ati ves ? SE S P er f orm ance P l an (R H opf ) ? F Y 04 O MB E C ong re ssi ona l B ud get ? F Y 05 09 P l ann i ng G uidance ? 5 Y r Workf orce R est ruct uri ng P l an ? P E C / O F P P G ovt w i de P er f orm ance Me asures ? F MF IA – C ontrac t Manag em ent Mi l est ones Procurement 11 BALANCED SCORECARD PERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVES CUSTOMER PERSPECTIVE O B JE C T IV E ME A SU R E O P E R A T IO N A LT A R G E T MA N A G E ME N T IN ITIA T IV E S Proj ec t A ct i on O f f i ce r D ue D at e E f f ec t i ve Servi ce / P art nershi p D at a Sourc e: C ust om er Surv ey E xte nt of cust om er sa t i sf ac t i on w i t h t he r esponsi v enes s, cooper at i on, and le v el of m unic at i on w i t h t he proc ure m ent of f i ce . 88% f or FY 02。 P r o test Data E x ten t to w h ich in ter n al q u ality co n tr o l sy s tem s ar e ef f ectiv e, p ar ticu lar ly w ith r esp ect to co m p lian ce w ith law s an d r eg u latio n s , v en d o r s electio n an d p er f o r m an ce, co n tr act ad m in is tr atio n , an d s u b co n tr acto r o v er s ig h t. ( C o n td ) 8 5 % No s u s tain ed p r o test s ( C o n td ) ( Co ntd) Natio n al R en ew ab le E n er g y L ab o r ato r y Op tio n E x er cise Mo u n d C o m p etitio n Yu cca Mo u n tain in cen tiv e r eco n f ig u r atio n Mo u n d T er m in atio n I d ah o Natio n al E n v ir o n m en tal/ E n g in eer in g L ab o r ato r y San d ia Natio n al L ab o r ato r y ex ten d /co m p ete U2 3 3 Damp。 O con tr act s ME 62 I B r ow n 3rd Q tr ? P resi den t ial Ma na gement Init iat ives ? SE S P erf orman ce P lan (R Hopf ) ? F Y 04 OMB E C on gressiona l B ud get ? F Y 05 09 P lann ing G uida nce ? 5 Y r Wo rkf orce R est ructuring P lan ? P E C /O F P P G ov t w ide P erf orman ce Measu res ? F MF IA – C on t ract Man ag ement Mi le st on es Procurement 22 BALANCED SCORECARD PERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVES INTERNAL BUSINESS PERSPECTIVE O B JE C T IV E ME A SU R E O P E R A T IO N A LT A R G E T MA N A G E ME N T IN ITIA T IV E S Proj ec t A ct i on O f f i ce r D ue D at e A