【正文】 lling my leg!你開玩笑吧?You’re really kidding me!真是笑死我了! me， you from New York? 對(duì)不起，先生。ll see to it!我會(huì)留意的!I39。t count on me!別指望我!上當(dāng)!Don39。t take much of you 。You don39。t have anywhere to 。You never 。Absence makes the heart grow 。Talk 。I am the one wearing pants in the 39。t get 。Any urgent thing？ 有急事嗎？Don39。Never 。s no problem at 。s booking 。49．And here is your key, room number is ，布拉德利先生。您有兩封信和一封電報(bào)，一小時(shí)前有一位小姐來(lái)電話留言給您。s quite 。10．What is the rate, please? 請(qǐng)問房費(fèi)多少？11．The current rate is $ 50 per 。4．I think I39。Please try us again 。1I assure you it wont happen 。It39。39。店英語(yǔ)交流用語(yǔ)?銷售用語(yǔ)What kind of rooms(foods)would you like to have? 您需要什么樣的房間（吃什么樣的菜）？Here is a brochure of our hotel and 。我馬上送來(lái)。5Have a nice trip!一路平安！60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運(yùn)！店英語(yǔ)交流用語(yǔ)?前廳和客房部用語(yǔ)Have you a reservation? 您預(yù)定過了嗎？May I know your name and room number? 您能告訴我您的名字與房間號(hào)嗎？Here is your room 。5Please don39。s in the basement at the end of the 。4Go upstairs/。3That39。m sorry, It39。2It39。Would you like to leave a message? 您要留口信嗎？1，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？ I beg your ，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？ 英語(yǔ)交流用語(yǔ)?祝賀用語(yǔ)1Congratulations!祝賀您！1Happy birthday!生日快樂！1Happy new year!新年快樂！1Merry Christmas!圣誕快樂！1Have a nice holiday!假日快樂1Wish you every success!祝您成功！答謝和答應(yīng)語(yǔ):1Thank you(very much).謝謝您（非常感謝）。I hope you will enjoy your stay with 。1Thank you for telling us about I39。5Bon 。4Same 。4What39。re 39。2Just now, from watching 39。干杯！1Cheers!干杯！1Don39。d like to have you for 。Glad to meet you, 。重要來(lái)賓，應(yīng)提前在酒店房間準(zhǔn)備瓶裝水及水果，方便客人取用。來(lái)賓驅(qū)車前往用餐地點(diǎn)時(shí)，會(huì)務(wù)人員應(yīng)在微信群中通報(bào)。端盤不宜過高，動(dòng)作要輕緩平穩(wěn)。提前開啟燈光。? 書面文件：將匯報(bào)文件打印成冊(cè)，與其他資料一齊影印數(shù)份，保證與會(huì)人員人手一份，同時(shí)留有富余。燈光：根據(jù)會(huì)議需求將燈光亮度調(diào)至最佳，如使用投影儀，需提前拉合窗簾。來(lái)賓進(jìn)入辦公樓時(shí)，由兩名引導(dǎo)人員立于臺(tái)階兩側(cè)，小聲提示來(lái)賓注意臺(tái)階。接待當(dāng)天提前1小時(shí)啟動(dòng)首層空調(diào)，提前30分鐘將燈光、音響調(diào)試完畢。冬夏兩季應(yīng)提前開啟空調(diào)保持舒適溫度。接待時(shí)間：提前了解來(lái)賓的出發(fā)地點(diǎn)（以便推算路程所需的時(shí)間）、出發(fā)時(shí)間，以及計(jì)劃到達(dá)參觀地點(diǎn)的時(shí)間。每季度初應(yīng)匯總上一季度的各項(xiàng)支出，報(bào)辦主任會(huì)議。外賓接待結(jié)束后，應(yīng)及時(shí)報(bào)銷。（2）伙食費(fèi)標(biāo)準(zhǔn)（含酒水、飲料）：每人每天300元。陪同外賓赴市、縣（市、區(qū)）訪問期間，陪同人員的伙食費(fèi)、住宿費(fèi)、交通費(fèi)、公雜費(fèi)等開支標(biāo)準(zhǔn)按照差旅費(fèi)管理的有關(guān)規(guī)定執(zhí)行，并由陪同人員所在單位負(fù)擔(dān)。宴請(qǐng)：宴請(qǐng)外賓嚴(yán)禁講排場(chǎng)，原則上安排在宴請(qǐng)舉辦單位內(nèi)部的賓館和招待所，不上高檔菜肴和酒水，杜絕奢侈浪費(fèi)。5．客人抵達(dá)住地后，不宜馬上安排活動(dòng)，應(yīng)稍事休息，給對(duì)方留下更衣時(shí)間。2．歡送（1）為表隆重，參加接待服務(wù)的人員可在客人住地列隊(duì)歡送。問客有無(wú)私人活動(dòng)（探親訪友、購(gòu)物）需幫助安排。提前到達(dá)以示歡迎與尊重，不讓客人久候或自尋目的地。 air that ok? A: That sounds how much is it? N: Let me check, 500 yuan per : Oh, I think it is a little : But it includes a breakfast amp。（2）迎接前檢查預(yù)定客房、車輛及餐飲。（3）熱情相迎。送客的一般步驟是：（開始）準(zhǔn)備→歡送（結(jié)束）。三、注意事項(xiàng)1．嚴(yán)格照接待方案安排和組織迎送。票辦妥后，要提前通知客人。交通：外賓用車應(yīng)當(dāng)根據(jù)實(shí)際情況安排，除少數(shù)重要外賓乘坐小轎車外，其他外賓可視人數(shù)多少安排小轎車、中巴或大巴。四、外賓接待標(biāo)準(zhǔn)外賓接待標(biāo)準(zhǔn)按照外賓團(tuán)組團(tuán)長(zhǎng)的職務(wù)級(jí)別分為三類：一類團(tuán)組指團(tuán)長(zhǎng)職務(wù)級(jí)別相當(dāng)于正、副部長(zhǎng)級(jí)領(lǐng)導(dǎo)；二類團(tuán)組指團(tuán)長(zhǎng)職務(wù)級(jí)別相當(dāng)于司局級(jí)領(lǐng)導(dǎo)；三類團(tuán)組指團(tuán)長(zhǎng)職務(wù)級(jí)別低于司局級(jí)領(lǐng)導(dǎo)。三類團(tuán)組標(biāo)準(zhǔn)（1）住宿費(fèi)標(biāo)準(zhǔn)：不超過四星，安排標(biāo)準(zhǔn)間。原始票據(jù)必須由經(jīng)辦人簽名，如有多個(gè)經(jīng)辦人的，則需多人簽字。接待人員：確定接待活動(dòng)中的領(lǐng)導(dǎo)名單，包括集團(tuán)領(lǐng)導(dǎo)和公司領(lǐng)導(dǎo)。（通常北京市來(lái)賓應(yīng)在京哈高速西集出口接應(yīng)）引導(dǎo)人與來(lái)賓會(huì)合后，應(yīng)第一時(shí)間在會(huì)務(wù)組微信群中通報(bào)，距離目的地2公里左右再通報(bào)一次，以便公司領(lǐng)導(dǎo)和接待人員做好迎賓準(zhǔn)備。若除公司領(lǐng)導(dǎo)外無(wú)其他陪同人員，應(yīng)安排指引車在參觀車輛前方開路，指引車駕駛?cè)素?fù)責(zé)隨時(shí)通報(bào)位置。物品準(zhǔn)備：準(zhǔn)備沙盤專用激光筆3支；在前臺(tái)位置擺放小瓶礦泉水供來(lái)賓自取。沙盤講解結(jié)束后，一名引導(dǎo)人員將來(lái)賓引導(dǎo)至下一行程地點(diǎn)，另一名引導(dǎo)人員負(fù)責(zé)在一層等候收尾。會(huì)議桌中央，每間隔50公分依次擺放煙灰缸及紙巾盒。會(huì)務(wù)人員應(yīng)注意及時(shí)清理桌上垃圾，及時(shí)補(bǔ)充食物，避免空盤。從主賓開始，按順時(shí)針順序進(jìn)行。來(lái)賓隨行人員或司機(jī)，不與主賓一同用餐的，由專人負(fù)責(zé)陪同接待，至員工食堂用餐。會(huì)務(wù)人員隨時(shí)了解主賓用餐情況，根據(jù)需要提供服務(wù)，用餐尾聲時(shí)，通知司機(jī)準(zhǔn)備候車。觀察是否有停留客人或領(lǐng)導(dǎo)，以便提供茶水等服務(wù)。４、Thank 39。1Do you like spicy food? 你喜歡吃辛辣的食物嗎？1The spicier the 。他在說(shuō)酒話。2No 。3What a beautiful place!這地方真美！3I feel the same 。4Don39。5Before you go, let39。See you again in the near ！ the best！祝你萬(wàn)事如意！ hope you39。Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。（客人離店時(shí)）Have a good time!祝您過得愉快！***hotel, front I help you? ***飯店，前廳。s very kind of ，您真客氣。2Thank you for staying in our 。Sorry to have kept you ，讓您久等了。s forget 。4Excuse 。4Please don39。5See you 。Are these your baggage? 這些是您的行李嗎？May I take them for you? 我來(lái)幫您拿好嗎？Housekeeping, may I e in? 客房服務(wù)員，我可以進(jìn)來(lái)嗎？Leave your laundry in the laundry in the laundry bag behind the bathroom 。餐飲部：1Sit down, is the ，給您菜單，先生。We39。m afraid it39。1I39。I will send someone up to your room right 。2You have made a good choice, you have very good ，眼力真好。ll be leaving Sunday 。這個(gè)房間我要了。36．This is a receipt for paying in keep ，請(qǐng)收好。42．How much do I have to pay for you? 我要付多少錢？ 43．A letter generally mails to AmericaEuropeAfrica by 0 grams is 20 、歐洲、非洲的航空信，20克收費(fèi)20元。51．Please make sure that you have it with you all the 。ll be able to accept your extension 。t hesitate to tell am willing to to meet you sir/ can I do for you care a cup of tea or kindly advise/suggestion will be very much hope you will enjoy you stay pleasure,sir/ you need me to help,just feel free to let me know....so manyDoes it serve your purpose？ 對(duì)你有用嗎？Don39。Drop it!停止！Bottle it!閉嘴！Don39。Gild the 。Right over 。Get cold 。s up to 。He has a quick 。He is a fast 。Nothing 。We have no way 。He pushes his 。t let me down!別讓我失望!Don39。m not that bad!我沒那么差吧?cash!我缺錢!I39。 to Guangzhou， manager will e to greet you later at the ，歡迎來(lái)到廣州。