高教版中職英語基礎模塊第3冊unit4i’llhavetohavemycellphonereplaced5(更新版)
【正文】 a refund 要求退款 make a plaint 投訴，抱怨 20. Read and plete. John: Mr Green: John: Mr Green: John: Mr Green: John: Mr Green: John: Mr Green: Hello. This is John speaking. I’d like to talk to Mr Green. This is Green speaking. What can I do for you? I’m afraid I have to say we are ___________________ the products you sent to us yesterday. What is the problem? The products are ____________________. We ordered 100 pink Tshirts this time, but you sent us 150 red ones. I’m terribly sorry. I think there must be a ______________________. We’ll take them back and ___________ the payment for you. Some customers have cancelled their order because of the delay of the product. I’m sorry for that and according to the contract we’ll _______________. That’s fine. I’d like to know when I can get the Tshirts. You can _______________ when we send you the Tshirts. disappointed at incorrectly produced Communication problem reduce pay for your loss decide on 21. Look and tell. Last week I bought a mobile phone, but I was disappointed to find that it didn’t work very well. I went to the shop and expected to have it repaired since it was still under guarantee. The staff asked me to show her my receipt so that she could take down the details. I gave her the receipt and asked if I could ask for a refund too. She told me I could choose asking for a refund or having the phone repaired. I wondered whether I would have to pay for it if I had it repaired. She told me I needn’t pay for anything since the phone was still under guarantee. I was very happy to hear that and I decide on repairing it. Half an hour later, I got my phone again and everything is OK then. 。Unit 4 I’ll have to have my match replaced. Words a
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