【正文】 itate reconciliation ? Self billing invoices by high volume customers ? Consider outsourcing regular invoice/payment eg utilities ? Regular review of invoice queries and credit notes ? Reconciliation of AR balances to GL control accounts on a regular basis ? Credit insurance arrangements evaluated periodically ? Customer account managers responsible for sales and cash collection ? Constant monitoring of debtor days, daily collection, ageing of debt ? Customer contact records maintained ? Outsource cash collection where appropriate ? Determine and report on credit targets ? Monitor overdue debts and take action within agreed policy Establish credit levels Issue sales order Issue invoice Monitor credit/ collect cash ? Sales orders prepared using pricing database with pricing profiles for products and customers ? No order processed without valid customer PO reference ? Delivery note acts as invoice for lowfrequency shippings Accounts Receivable Best Practice Features Establish credit levels Issue sales order Issue invoice Monitor credit/ collect cash System Features ? Consolidated credit position for group of customers ? System provides online customer payment history and terms ? Use of workflow software to monitor process and help resolve queries ? Standard credit control reports ? Common SOP and AR customer database ? Invoices automatically generated from SOP and shipment data ? Self billing invoices automatically matched to customer orders ? Multi currency invoices ? Automatic mitment and accruals ? Automatic reconciliation facilities between integrated SOP AR and GL systems ? SOP linked to debtors ledger to ensure customer credit limits not exceeded ? Sales documents sent via EDI for all major customers ? Integrated order billing systems available on line hard copy ? Payments received electronically where possible ? Automatic matching of payments to invoices ? Online diary facility to monitor calls ? Automatic flagging and reporting of high risk accounts ? Automatic dunning letters issued within agreed trading terms ? Integrated systems to facilitate customer query handling ? Forecast cash receipts available for treasury purposes Accounts Receivable Trends From To ? Separate AR module ? Payment by cheque ? Complex/variable trading terms ? Manual matching ? Performed by Finance department ? Integrated systems ? Electronic payment ? Common trading terms for all customers ? Automatic matching ? Shared or outsourced services Accounts Receivable Measures/Cost Drivers 90 percentile Median 10 percentile Number of customer payment received per accounts receivable FTE per annum 40,300 5,500 700 or less Accounts receivable cost per sales invoice processed 10 percentile Median 90 percentile 16