hnd員工培訓(xùn)與開發(fā)3(更新版)
【正文】 wing people for people customer service rolesTraining Session Plan 1Subject1: Preparing for the interviewLength of Session: 40 minutesObjective: To establish a fair atmosphere and an efficient working environment.TimeTitleDurationMethodResources1:20pm1:30 pmArrange a final interview environment.10 minutesTrainer lecturePens。 Handouts。 Handouts。 Projection。PC。Training Session Plan 4Subject 4:Discrimination and how to avoid itLength of Session: 30 hoursObjective: Interviewers and participants should avoid the occurrence of discrimination.TimeTitleDurationMethodResources3:00pm3:20pmTraining instructors tell the interviewer to avoid discrimination. The interviewer respects the interviewer.20 minutesLecturePPT。 Conference room3:40pm4:00pmTrainer summary20 minutesTrainerPPT。s goals, which can assess financial progress.Level 4 Results: As a result of the training to what extent the results reflect the established objectives. In this case, it can measure employee turnover and customer satisfaction. At the same time. The pany can understand the pany39。s merit, worth and significance, using criteria governed by a set of standards. It can assist an organization, program, project or any other intervention or initiative to assess any aim, realizable concept/proposal, or any alternative, to help in decisionmaking。 Desks。 Desks。 Projection。 2:20pm2:40pmObserving 10minutesCase studyPC。 Training Session Plan 2Subject2: Conducting an interview Length of Session: 40 minutesObjective: Ask questions about the participants, listen carefully to their answers, and record the key points.TimeTitleDurationMethodResources2:00pm2:10pmQuestion10 minutesCase study PC。 Handouts。 learning. These theories propose that all people can be classified according to their 39。 Handouts。 Desks。 Desks。PC。 Projection。s merit, worth and significance, using criteria governed by a set of standards. It can assist an organization, program, project or any other intervention or initiative to assess any aim, realizable concept/proposal, or any alternative, to help in decisionmaki
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