【正文】 e is cvert and implicit largely submerged like an iceberg ? Cultures are constantly changing and evolving. ? When culture and strategy clash,invariably culture wins out. ? If the anizational culture does not embrac initiatives related to change,overall change efforts will fail There is no such thing as “We’re different” WE’RE DIFFERENT Functions in a typical anization ? Accounting ? Advertising ? Distribution ? Energy management ? Environmental affairs ? External affairs ? Facilities ? Finance ? Health amp。 4 year 100x uality improvement Six sigma by 1992 goal is set 1988 Malcolm baldrige nation quality award Mapped ISO 9001 into quality system review(QSR) 1992 10x redustion in defect eveery 2 years customer satisfaction metrics 10x times improvement in cycle time in 5 years Changed measurement base to parts per billion 1994 Enterprise ISO registtation launched 1998 Corporate renewal 1999 Rules of Engagement balanced score card Performance Excellence Personal Commitment Evolution continues! How many objectives are there in your anization? Key beliefs– how we will always act ? Constant respect for people ? Unpromising integrity KEY GOALS– what we must acplish ? Best in class —People —Markting —Technology —Products:software\hardware and systems —Manufaction —Service ? Increased global market share ? Superior finacical results KEY INITATIVES– how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ?Empowerment for all in a participative Cooperative and creatice workplace Our fundamental objective (Everyones overriding responsibility) Total customer satifaction Our fundamental objective Total customer satisfaction ? Key beilfes How we will always act ? Key goals What we must acplish ? Key initiatives How we will do it Everyones overriding responsibility KEY INITATIVES how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ? Empowerment for all in a participative Cooperative and creatice workplace Consistent focus ? Card created amp。 effect diagram Black belt tools ? Process characterization ? Process improvements ? Graphical data analysis ? Distribution analysis(graphical and numberical) ? Comparative methods(graphical and numberical) ? Process sources of variation ? Measurement system analysis ? Process control(SPC) ? Process capability(Cp and Cpk) ? Confidence intervals ? Design of experiments ? Linear regression ? Screening experiments ? Optimization using response surface methodology Black belt tool(con’t) Maanagement of the quality/continuous improvement process ? Methodology to continuoisly reduce defects ? Regular review of DPMO performance ? Quality system review ? Corporate quality council Institutionalize solutions Process step 1 Process step 2 Process step 3 supplier customer Record defects Trend chart / Goal Record defects Record defects Record defects Record defects Continuous improvement meyhodology action name date time 100 Pareto analysis/ root cause indetification measure Results am