【正文】 ailormade queries. ?Response times of enquiry systems. ?Userfriendliness of enquiry systems. ? Key Performance Indicators ?Average time taken to process queries. ?Percentage of queries answered within targeted time. Accounts Receivable Notes Process period end ? Best Practice Features ?Automatic process requiring minimum or no manual intervention. This is a standard feature of modern Accounts Receivable packages and the only possible problem area could be with the nature of the interface with the general ledger package. Accounts Receivable Notes Process period end ? Internal control requirements ?The basic requirement is to ensure that the data transmitted to the general ledger is plete and on time. ?There is a requirement to ensure that the information recorded in the general ledger agrees with the output from accounts receivable. ?A reconciliation should be carried out between debtor balances on GL pared with AR. ? Check VAT exception report to pick up any late VAT postings. Accounts Receivable Notes Process period end ? Cost Drivers ?Volume of monthly period end reports. ?Quality of day to day controls. ? Key Performance Indicators ?Percentage of period end closures within target. ?Average number of days to produce monthly information. 。Best Practice Financial Processes: Accounts Receivable Account Receivable Best Practice Objectives Accounts Receivable Objectives Organisation People Processes Controls Measures Information Systems ? To ensure customer payments are received efficiently and effectively for goods/services delivered, within the agreed terms and conditions ? To manage credit risk efficiently without creating unnecessary delays in the sales cycle ? To maintain a plete and accurate statement of outstanding debtors ? To provide plete forecast information to assist the management of shortterm cash requirements ? Centralised processing ? Economies of scale ? Customer focus ? Establish credit levels ? Issue sales order ? Issue invoice ? Monitor credit ? Collect cash ? Procedures manual ? Authorisation ? Validation/matching ? Credit control ? Cost per invoice ? Credit notes percentage ? Cost per payment received ? Days debt outstanding ? Integrated with sales system ? Automatic matching ? Electronic receipts ? Customer relations ? Legal framework awareness ? Credit management Accounts Receivable Best Practice Features Process Features ? Formal credit checks applied to all new customers within 24 hours using credit bureau ? Monitor credit status/terms on regular basis ? Customer account managers provided with up to date credit status ? Treasury policy set on late and prompt payments ? Authority levels clearly defined ? Credit policies defined and agreed ? Terms and conditions agreed with customers ? Consolidated periodic invoicing for high frequency shipments ? Bank remittance notices issued with sales invoices to facil