【正文】
House of Quality: Left Wall: 顧客需求及其重要度 Ceiling: 工程措施 Roof: 相關(guān)矩陣 Room: 關(guān)系矩陣 Floor: 工程措施重要度和目標(biāo)價值 Right Wall: 市場競爭性評估 Foundation: 技術(shù)競爭性評估 Roof Ceiling Room Floor Foundation Left Wall Right Wall ? Symbols used in House of Quality: ●、◎: Strong +9 ○: Medium +3 △: Weak +1 Blank: No relationship 0 Example of forming the House of Quality: Problem: The customer would like to have a cup of delicious caf233。 ? Reduces implementation time。(悅目的) c. Full taste。(味道、成份) ? Density。 2. Determine the levels for these variables。(售價) ? Capacity。(價廉) f. Good quantity。 3. Collect information of technical descriptions (voice of anization) 4. Build the House of Quality。 ? Promotes teamwork。(味道豐富的) d. Pure caf233。(濃度) ? Sweet position。 3. Determine how to manipulate these variables to control the response