【正文】 .............................................................................11 消息管理（ MGM） ...............................................................................................15 工作管理（ WKM）................................................................................................16 客 戶 管理（ CTM）.................................................................................................17 知 識(shí)庫 管理 （CHM）............................................................................................18 合同管理（ CPM）.................................................................................................21 產(chǎn) 品管理（ PDM）................................................................................................22 服 務(wù) 管理（ SVM）.................................................................................................24 銷 售管理（ SLM） .................................................................................................25 查詢統(tǒng)計(jì) （QSM）.................................................................................................26 結(jié)構(gòu)模型 .....................................................................................................................277 系統(tǒng)特性 ..............................................................................................................................28 先進(jìn)的體系架構(gòu) .........................................................................................................28 穩(wěn)定的調(diào)度內(nèi)核 .........................................................................................................28 強(qiáng)大的可擴(kuò)展性 .........................................................................................................29 調(diào) 度內(nèi)核 擴(kuò) 展性 .................................................................................................29 系 統(tǒng) 部署 擴(kuò) 展性 .................................................................................................29 完備的系統(tǒng)功能 .........................................................................................................29 靈活的系統(tǒng)配置 .........................................................................................................29 動(dòng)態(tài) 的運(yùn)行參數(shù) 調(diào) 整 .........................................................................................29 自由的流程模板定制 .........................................................................................29 靈活的 報(bào) 表模板定制 .........................................................................................30 堅(jiān)固的安全特性 .........................................................................................................31 嚴(yán) 格的數(shù)據(jù) 訪問 機(jī)制 .........................................................................................31 實(shí)時(shí) 的系 統(tǒng)監(jiān) 控手段 .........................................................................................31精選資料可修改編輯 自 動(dòng) 的異常捕 獲 裝置 .........................................................................................31 智能的異常 處 理向 導(dǎo) .........................................................................................32 可靠的數(shù)據(jù) 備 份方案 .........................................................................................328 系統(tǒng)要求 ..............................................................................................................................32 硬件環(huán)境 .....................................................................................................................32 軟件環(huán)境 .........................................................................