【正文】 ................................................... 33 客戶屬地化分析 ........................................................................... 33 競爭對手用戶屬地化 .................................................................... 34 忙時集中系數(shù) .............................................................................. 34 普通客戶離網(wǎng)預(yù)警 ....................................................................... 35 欠費（含壞帳）分析 .................................................................... 35 在網(wǎng)客戶分 析 .............................................................................. 36 中高端客戶情況分析 .................................................................... 36 普通客戶的離網(wǎng)分析 .................................................................... 37 客戶投 訴分析 .............................................................................. 37 營銷成本分析 ............................................................................. 45 SP 客戶發(fā)展情況分析 .................................................................. 46 夢網(wǎng)業(yè)務(wù)使用分析 ...................................................................... 46 分析發(fā)布工具 ................................................................................................... 47 界面定制 .......................................................................................................... 48 即席查詢 .......................................................................................................... 48 流程管理 .......................................................................................................... 49 互動實現(xiàn) .......................................................................................................... 49 8 數(shù)據(jù)存儲 ................................................................................................................. 51 數(shù)據(jù)存儲范圍 ................................................................................................... 51 數(shù)據(jù)存儲粒度 ................................................................................................... 52 明細級數(shù)據(jù) ............................................................................................... 52 匯總級數(shù)據(jù) ............................................................................................... 52 數(shù)據(jù)存儲周期 ................................................................................................... 53 明細級數(shù)據(jù)存儲周期 ................................................................................. 53 匯總級數(shù)據(jù)存儲周期 ................................................................................. 53 9 數(shù)據(jù)獲取 ................................................................................................................. 53 數(shù)據(jù)獲取原則 ................................................................................................... 53 數(shù)據(jù)獲取方式 ................................................................................................... 54 數(shù)據(jù)同步與異常處理 ........................................................................................ 54 ETL 過程的管理和監(jiān)控 ..................................................................................... 55 10 數(shù)據(jù)訪問 /接口 .................................................................................................... 55 數(shù)據(jù)訪問 ...................................................................................................... 55 數(shù)據(jù)接口 ...................................................................................................... 56 概述 ...................................................................................................... 56 接口雙方責(zé)任 ........................................................................................ 56 省級經(jīng)營分析系統(tǒng)方的責(zé)任 .............................................................. 56 數(shù)據(jù)集市方的要求 ............................................................................. 56 QBJ0072020 IV 接口實現(xiàn)方式 ........................................................................................ 56 技術(shù)原則 ........................................................................................... 56 傳輸方式 ........................................................................................... 57 技術(shù)協(xié)議 ........................................................................................... 57 傳輸過程要求 .................................................................................... 57 接口文件分類 .................................................................................... 57 接口文件格式及命名規(guī)則 .................................................................. 58 11 系統(tǒng)平臺 ............................................................................................................. 58 主機系統(tǒng) ...................................................................................................... 58 操作系統(tǒng) ...................................................................................................... 58 存儲備份設(shè)備 ............................................................................................... 59 網(wǎng)絡(luò)設(shè)備 ...................................................................................................... 59 數(shù)據(jù)庫 .......................................................................................................... 60 12 系統(tǒng)管理 ............................................................................................................. 61 數(shù)據(jù)質(zhì)量 ...................................................................................................... 61 概述 ...................................................................................................... 61 數(shù)據(jù)質(zhì) 量管理總體架構(gòu) ..................................................................... 61 數(shù)據(jù)質(zhì)量管理的實現(xiàn)機制 .................................................................. 62 數(shù)據(jù)質(zhì)量管理要求 ................................................................................. 63 接 口文件要求 ................................................................