【正文】 ? Measurement system to track progress – At both macro and micro level ? Common wellunderstood set of metrics ? Tough goal setting(reach out!!!) ? Provide the required education ? Spread the success story ? Shared the rewards with those that that contributed 10 year journey ?? 1990 through 20xx Quality ? Through defect elimination we have eliminated % of in proces defects (?) ? COPQ (cost of poor quality) reduced 84% on a per unit basis ? Manufacturing cost saving cumulative saving over $ billion ? Product reliability MTBF . . . increased 510 fold Financial ? Sales up ， $ billion anaverage pounded growth rate of % per year ? Employee productivity increased 408% 169。therefore… Decreases “Manufacturing” cost Cost/Quality Six sigma has shown that The highest quality producer is The lowest Cost producer ? TDU is the best measure of the over all quality of the process – TDU is the independent variable – Process yields are dependent upon TDU The mon metric: Total defects per unit(TDU) Defining a unit A “unit” may be as diverse as a: ? Piece of equipment ? Line of software ? Order ? Technical manual ? Medical claim ? Wire transfer ? Hour of labor ? Customer contact Anything that is measurable amp。 A Closing ments Alliance Partnerships MASET, LLC. and Motorola Maset areas of expertise ? Quality(Six Sigma) ? Cycle time eduction ? Leadership ? Cultural change ? Project Management ? Supply chain Management ? Facilitation ? Training Demystifying Six Sigma What does Six Sigma mean to you ? Many different definitions will try to address three this morning Six sigma as a statistical term Normal Distribution ??? ??? ??? ? ??? ??? ??? Mean Standard deviation ??? ??? ??? ? ??? ??? ??? mean % % % Six sigam as a statistical term ? Values of a standard deviation one sigma = % 317,311 ppm two sigma = % 45,500 ppm three sigma = % 27,000 ppm six sigma = % ppb Six sigma as a quality term ? Invented by motorola in the mid 80’s ? Service marked and registered by Motorola ? Accepted by all countries ? Accepted by all anization ? Mean +? Virtually no defects ( ppm) Lower Specifacation limit upper Specifacation limit 6? 5? 4? 3? 2? 1? 0 +1? +2? +3? +4? +5? +6? Allow s for variation in measurement Sigma shift + Virtually no defects ( ppm) Six sigma as a quality term Six Sigma = ppm defective Six sigma is a way to change an anizations culture ? Provides a means of delivering Total customer satisfaction ? Focuses everyone in the anization on the same objective Definition of defect Defect are good! “ Associates need to feel fortable in identifying and reporting defects.” The effects of defects ? Every occurrence of a defect within the process requires time to inspect,fix,and reinspect. ? Average cycle time is directly proportional to the total number of defects in the process. Wele to Motorola’s Quality Story Culture Culture guides the enterprise’s DayToDay behavior The nature of culture ? Culture provides its members with guidelines for dealing with just about everything ? Much of every cultur