【正文】 必須會輪到你！精華帖帶來的流量是數(shù)以萬計的，一但你的帖子加精，你的店鋪要火爆好些天，長期以此，下個百萬富翁就是你啦
　　網(wǎng)店客服每一天工作計劃同行學(xué)習(xí)取經(jīng)（1小時）
　　多逛逛同行的店鋪，看看人家是怎樣做的，對自我的店鋪做比較，取長補短，及時找出本店不足的地方做的相應(yīng)的調(diào)整
　　網(wǎng)店客服每一天工作計劃主動尋找客戶（2個半小時）
　　這就是上一帖提到的廣撒網(wǎng)原則。電信基層客服人員，我體會到理論學(xué)習(xí)是任務(wù)，是職責(zé)，更是境界。
　　在今后的工作中，我會發(fā)揚我在的工作，我會努力的工作，在工作中好和客戶的關(guān)系，用的服務(wù)來解決客戶的，讓我用的服務(wù)來化解客戶的難題。透過回訪工作增強了與客戶的感情聯(lián)絡(luò)，及時宣傳聯(lián)通公司的各項新政策，了解客戶的新需求，從而不斷改善我們的服務(wù)工作。
　　3）生日祝福、節(jié)日祝福（針對不一樣用戶，要有實用的東西）。
　　20XX年567月主要負責(zé)了商鋪戶型面積價格的確定，以及商鋪銷售工作的開展。
　　工作不找方法。
　　對網(wǎng)店的經(jīng)營管理各個環(huán)節(jié)要清楚(寶貝修改，下架，圖片美化，店鋪裝修，物流等)。
　　目標(biāo)調(diào)整的原則：堅持大的方向不變，適當(dāng)改變小的方向。成功，不相信頹廢。時光根據(jù)公司開盤計劃
　　客戶服務(wù)中心和物業(yè)公司協(xié)同組建社區(qū)文化團體，開展社區(qū)文化活動，促進與客戶之間的溝通及聯(lián)系，提高客戶滿意度。
　　工程維修完成后，由現(xiàn)場客服中心進行電話或上門回訪，目的在于跟進返修結(jié)果、客戶服務(wù)效果和業(yè)主的相關(guān)反饋，并針對具有普遍性和典型性的問題按季度構(gòu)成回訪報告。
　　每月隨《客戶服務(wù)工作報告》通報重大客戶投訴處理狀況。（每季度培訓(xùn)一次）
　　初步構(gòu)成客服中心投訴處理案例庫。可見，服務(wù)是多么重要。
　　打破框架，創(chuàng)新服務(wù)。
　　調(diào)動員工積極性貴在設(shè)置合適的考核指標(biāo)。
　　總之，考核以激勵促競爭，以競爭促動力，以動力提績效。每個人都有可取之處，物盡其用，人盡其才，才能發(fā)揮團隊最強的戰(zhàn)斗力。要完成以上工作肯定要有必備的條件，目前階段客服工作應(yīng)具備的條件包括：
　　1. 豐富的專業(yè)知識。
　　延伸閱讀（英語版）：
　　Customer service staff training plan 1
　　(I) continue to strengthen customer service level and service quality, and the satisfaction rate of the owner reaches 85%.
　　(ii) further increase the level of property fees and ensure that the rate of collection is about 80%.
　　(3) strengthen the training work of the department and ensure that the customer service staff’s business level has improved significantly.
　　(4) improve customer service system and process, and implement institutionalized management.
　　(5) work closely with all departments, timely and properly handle the owners’ disputes and opinions and remendations.
　　(6) to strengthen the management of cleaning and cleaning, to ensure the inspection and assessment, and to constantly improve the quality of service.
　　Looking back 11 years, the work is full of hardships and frustrations, but has harvested growth and achievements, and looking forward to next year, we are weled by opportunities and challenges. To this end, the staff of the customer service department will continue to unite and work together to achieve the departmental goals in next year’s work, contributing to the development of the pany.
　　1. Take the team’s internal construction and work discipline.
　　2. Summary of regular thoughts and exchanges.
　　3. Set up manager mailbox, understand the staff remendation, and better serve the owner.
　　4. Improve the management system, and draw up operational standards according to the working standard.
　　5. Personnel recruitment and training.
　　6. The acceptance data and field study of buildings.
　　7. Preparation and implementation of the delivery work.
　　8. The management of the vacant units and the sales of the agency.
　　9. Improve the owner’s file.
　　10. Collection and payment of fees.
　　11. Deal with the owner’s plaint and followup work, and establish a return visit system.
　　12. Organize learning and training to improve the staff’s working level and service quality.
　　13. Visit regularly, solicit opinions from the owners, and continuously improve service quality.
　　14. Organizing munity cultural activities and owners’ fellowship activities.
　　15. Responsible for checking in and checking rooms, rooms and renovations.
　　16. Sign property service contract, decoration agreement and other instruments.
　　17. Other paid services shall b