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【正文】 ormation and information system needs and related assumptions. At the end of this step, a perspective will have been developed of the direction of the business and its impact on information technology usage, given petitive pressures. Review technology trends: In this step, a view is formulated of the technologies from, for instance, discussions with vendors and other third parties. Key activities include: ? establishing the cost, plexity, applicability and practicality of each major technology。 ? evaluating the extent of thirdparty involvement in the planning process — for example, to support interanizational systems。 ? determining techniques that will be used for collecting and analyzing information, including questionnaires, interviews, workshops, etc.。 and ? determining current and future servicelevel requirements, such as security, response times, and problem resolution procedures. At the end of this step there should be a clear understanding of the business requirements that will need to be met over the planning horizon. Inventory existing information systems: In this step, information technology usage is described. Key activities include: ? documenting existing information flows to support operations and decision making。 infrastructure development。 ? identifying alternative application approaches for meeting the information needs of the anization for each business segment — for example, custom develop, retain existing information system, acquire a package, or a hybrid solution。 ? identifying the costs and benefits of individual projects。 and ? develop financial, resource allocation, and benefit realization plans to support the implementation of the projects. At the end of this activity, the anization will have formulated a plan for translating the strategy into actions. Remend monitoring and control process: In this concluding step, the monitoring and control mechanisms need to be established to ensure that the plan is implemented in a timely, efficient, and effective manner. Typically, the overall responsibility for the continuing approval and oversight of the plan rests with an executive level mittee — the Information Technology Steering Committee. Key activities include: ? developing a monitoring and control mechanism that will ensure that the plan implementation as well as business and information technology assumptions are periodically reviewed and, where appropriate, corrective action is taken。 ? benefits that can be realized — projects with high benefits or quick results should be fasttracked。 and outsourcing of implementation and/or delivery of new functionality. At the end of this step, there should be a clear understanding of the alternatives that are available to the anization and the relative merits, including risks, costs and benefits, represented by each alternative. Develop a strategic plan: Once all the alternative options are identified, the most effective strategic options should be selected, providing they are within the resource capacity and capability of the anization and all the selected options are patible with each other to the extent necessary. Key activities include: ? justifying selection of the strategy — degree of fit to the business needs, patibility with other strategies selected, flexibility to adapt to changing circumstances, adherence to industry standards, speed of implementation, anizational capability and learning curve required, and relative costs and benefits。 improved service levels。 and ? identifying anizational resources, including skills, experiences, methodologies and tools. At the end of this step there should be a factual description of information technology usage within the
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