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ses Irwin/McGrawHill Copyright 169。 2022 The McGrawHill Companies. All Rights reserved Whitten Bentley Dittman SYSTEMS ANALYSIS AND DESIGN METHODS 5th Edition Irwin/McGrawHill Copyright 169。Irwin/McGrawHill Copyright 169。 2022 The McGrawHill Companies. All Rights reserved Whitten Bentley Dittman SYSTEMS ANALYSIS AND DESIGN METHODS 5th Edition Information versus Knowledge Workers Information workers are those workers whose jobs involve the creation, collection, processing, distribution, and use of information. Knowledge workers are a subset of information workers whose responsibilities are based on a specialized body of knowledge. Irwin/McGrawHill Copyright 169。 2022 The McGrawHill Companies. All Rights reserved Whitten Bentley Dittman SYSTEMS ANALYSIS AND DESIGN METHODS 5th Edition General ProblemSolving Approach 1. Identify the problem. 2. Analyze and understand the problem. 3. Identify solution requirements or expectations. 4. Identify alternative solutions and decide a course of action. 5. Design and implement the “best” solution. 6. Evaluate the results. If the problem is not solved, return to step 1 or 2 as appropriate. Irwin/McGrawHill Copyright 169。 however, – CPI can and frequently does plement BPR. Irwin/McGrawHill Copyright 169。s puter files. 4. Thou shalt not use a puter to steal. 5. Thou shalt not use a puter to bear false witness. 6. Thou shalt not copy or use proprietary software for which you have not paid. 7. Thou shalt not use other people39。 2022 The McGrawHill Companies. All Rights reserved Whitten Bentley Dittman SYSTEMS ANALYSIS AND DESIGN METHODS 5th Edition The Systems Analyst as a Facilitator Irwin/McGrawHill Copyright 169。 2022 The McGrawHill Companies. All Rights reserved Whitten Bentley Dittman SYSTEMS ANALYSIS AND DESIGN METHODS 5th Edition Business Trends and Drivers ? Total quality management (TQM) ? Continuous process improvement (CPI) ? Globalization of the economy ? Information technology problems and opportunities – Year 2022 problem (Y2K) – Euro currency directive – Enterprise resource planning (ERP) – Electronic merce (EC or Emerce) Irwin/McGrawHill Copyright 169。 2022 The McGrawHill Companies. All Rights reserved Whitten Bentley Dittman SYSTEMS ANALYSIS AND DESIGN METHODS 5th Edition System Designers and System Builders System designers translate system users’ business requirements and constraints into technical solutions. They design the puter files, databases, inputs, outputs, screens, works, and programs that will meet the system users’ requirements. System builders construct the information system ponents based on the design specifications from the system designers. In ma