【正文】 基于閑時整合收集的一些資料，談一下新人如何準備ITIL V3 FOUNDATION考試。一是有關獲得ITIL EXPERT證書的最佳途徑問題。事實上，還存在一條第三路線，便是通過ITIL V2實踐課程，再加上MANAGE ACROSS THE LIFECYCLE，最終獲得ITIL EXPERT。 V3 FOUNDATION：3天 這是中國學生所喜愛的。其結果也比較有趣，現(xiàn)在這里和大家分享。平均每門考試通過率：86%。另外，V3中增加了很多新的功能，如TECHNOLOGY MANAGEMENT，APPLICATION MANAGEMENT。每個考試點出兩道題。準備V3升級考試，除了需要對每個知識點有一定的認識外，還有一個技能很重要，這便是邏輯推理中的排除法。如果讀者對這類邏輯推理不夠熟練，則建議你雜考試前，閱讀專門書籍，多做準備。或許是因為我們的培訓教師并非來自本地，為了節(jié)約其培訓成本，才做如此安排。雖然，考試提綱中只強調(diào)考察V3新內(nèi)容，已及V2/V3重要改變部分。所以學生要珍惜考前閱讀的機會。這還不包括增殖稅，以及書籍的運費。而OCR版在頁面排版，圖片質(zhì)量上都很有問題。而我這里就提供我使用的培訓前閱讀提綱。由此，大大減少考生所要死記硬背的規(guī)模。很多考題就是列出一個書中的圖表，或者讓你解釋某個圖表中的內(nèi)容，而或者讓你填寫圖表中缺少的部分。DM / SVamp。ITPUB個人空間oArL wkm0d\FCapability: Management/Organization/People/Knowledgel|$WPT G*bPi0Resource: Financial Capital/Infrastructure/Application/Information/PeopleITPUB個人空間:`3Kd5Asset: Resource + Capability.Fy8\amp。cN(NKamp。 Growthk[NU0Cn5Q0Transform. the business (TTB): Venture24Business CaseDecision support and planning tool that projects the likely consequences of business action.p\(s~S0D?B,E]0Structure: Introduction / Methods and assumption / Business impacts/ Risks and contingencies / Remendations25Service Portfolio ManagementDynamic method forgoverning investmentin service management across the enterprise and managing themfor valueITPUB個人空間$Us Z9fwkW8v M7_Describe service provider servicesin terms of value\Qk3D2essi N0Provides a means ofparing service petitivenessacross alternate providers39。 CSPITPUB個人空間V*y!JGuB eZ5j|LOS: A Service Catalogue is a collection of LOS3SH9c+B4B:rv5k pzQ0LOS map to UP32Service ModeService Mode = Structure (Asset Configuration ) + Dynamics (PBA, Demand Pattern, exceptions and variations)33Demand Management ActivitiesIdentify PBA。ITPUB個人空間 xM。40FM Methods, Models, Activities, TechnologiesService Valuation: Direct vs Indirect costs。 triggerbased planning。 。 。Oamp。g)IQ6qqjuoa0Improvedqualityof servicel,_MM4kt c0Improvedconsistencyof serviceIu/nEs}rW0Easierimplementationof new or changed serviceITPUB個人空間E?][7a_(o39。 Data。g+xes2e~uSAC11Design ProcessRequirement[。_0Interface and dependency between all service and supporting services/CI within in the Server Catalogue and CMS19Value to Business from SCMA central source of informationITPUB個人空間3MS。 degree of damage。 plans。 Reciprocal arrangement。 security concerns,ITPUB個人空間 Fw/oS}Fast recovery: hot standby。 Integrity。 process integration32Goal of Supply ManagementThe goal of supplier management process is to manage suppliers and the services they supply, to provide seamless quality of IT service to the business ensuring value for money is obtained.33Supply Management Activitypolicy。f QZ+A:Fu0End of term35RACIR: Responsible。 Servicealignment。 。No.TopicDetails1Purpose of STCapacity and resource to package, build, test and deploy a releaseITPUB個人空間 oJjZo!d] ea1Mrigorous framework, capability and riskITPUB個人空間 k8{(M%wM_q5Wuintegrity, service assets and configurations, expedite effective decisionsITPUB個人空間。xP0Support formergers and acquisitionand transfer of servicesITPUB個人空間9m6DH YW8i)]Confidence inpliancewith business and governance requirements(e2` d%U J*sGEr0Variance information forplanning and budgeting and productivity informationrelated to the new or changed G(lkIncreasedaccuracy of scope and content for maintained contractsITPUB個人空間n NQ|{|5hf Q。 dependencies。 restore to support security scanning software.26Release and Deployment Management conceptRelease and deployment management aims to build, test and deliver the capability to provide the service specified by service design and that will acplish the stakeholder requirements and deliver the intended objectives.27Purpose of Release and Deployment ManagementDefine and agree plans。Wv39。ITPUB個人空間`9mk A6b*zgrelease and deployment package can be tracked, installed, tested, verified, uninstalled and backed out。 repeats of earlier RFC。pK7dUq9\frequencyITPUB個人空間/[ ^)r`.p0kP*paccepting and grouping changesITPUB個人空間Y6i D_J6rI6}automate the build, installation and releasing distributionJ rn7O3ws0configuration baselineR I*{.| ^lU0exit and entry criteriaITPUB個人空間p7x ~ML8ne1mexit early life support9Typical releaseMajor release: containing large arise of new functionality, eliminate temporary fixes, supersedes minor upgrades, releases and emergency fixes.frVoek3?!G0Minor release: containing small enhancements and fixes, supersedes all emergency fixesITPUB個人空間,T。dn0Y(t b M$d0Reduce variationsbetween thepredictedandactualperformance of the transitioned service.J9P \8Ja ^~0Coordinatethereleaseof a new service between thebusiness and ITchanges/projectsy7bamp。 。 Operational。 servicemanagement。 performance。 documentation。 within 24 hoursITPUB個人空間{1o/|z+ChImmediate recovery: hot standy/mirroing/load balancing/split side。 Immediate recovery28Recovery options parisonGradual Recovery: cold standby。 Access。 recovery priorities.25M_o_RM_o_R principle。 Advice。V|yBgBBalance with IT strategyITPUB個人空間p^8m1uZLmIT governance0RZB$yS^0Organizational readinessITPUB個人空間)zJ2^1\$R39。 contract。M7LfW ^current and future needsITPUB個人空間RK6O w4o(FGcontinue improvement.wxFj!b*hW6M0effective and efficient use of IT resourceRamp。 Project Authorization and Prioritization。Q/kS0STAMP3Output from SDDeveloped Solution + Service Design Package ( SDP)44PsPeople。 。 。 pricingR7V]!TMX0Service provisioning models and analysis: managed。B o%z3SY?0Value for Customers。 owner, evaluate, level, response, implement, assurance, embed36SS: GoalProvide organization theabilitytodesign, develop and implement Service Managementas astrategy assetand tothinkandact in astrategicmanner.37SS: ObjectiveServices to offer and to whom。 mr。QkLogV^f8p/\0Input: Internal/external factors. Output: Portfolio。H$Or1mYService Resource + Capability = Service Asset12Service Provider TypesI: Internal / II: Shared / III: External13Se