【正文】 ewed and signed off baseline confirmation Reviewed and tested development Defined technical, functional, performance test plan Installed QAS and productive system environment Approved final scope confirmation Approved final integration test Realization phase signed off 2. Business Blueprint 3. Realization 4. Final Preparation 5. Go Live amp。 Support 第 14 頁 機密文件，僅供內(nèi)部使用。Global Program Setup Program Preparation (Template/Strategy) Global Template Project Setup Quality Management ? Program Planning ? Program Procedures amp。Global Business Blueprint (3) Global Business Blueprint Review and Signoff Quality Management ? Complete Global Business Blueprint ? Management Signoff of Global Business Blueprint ? Internal Quality Check ? Global Business Blueprint Review ? Obtain Approval 10 11 第 21 頁 機密文件，僅供內(nèi)部使用。Global Maintenance and Support Program Management Rollout Support Upgrade Template Version ? Project Management ? OCM ? Assist Local Implement ation Teams ? Support Local Operations ? Provide Training Support ? Correction of Solutions ? Collect and Analyze Requirements ? Collect and Analyze Solutions ? Initiate Next Template Project 1 2 3 Continuous Improvements Define Long Term Plan Quality Management ? Continuous Improvements within the Program ? Update Business Case and TCO ? Future Process Require ments Planning ? Long Term Service and Support Strategy ? Internal Quality Check ? Global Maintenance and Support Review ? Obtain Approval 4 5 6 第 25 頁 機密文件，僅供內(nèi)部使用。Key Deliverables – Global Maintenance amp。 第 頁機密文件，僅供內(nèi)部使用。Why ‘SAP Solution Manager’ ? Necessity to Support Distributed Systems – Support delivery platform to enable SAP to deliver optimal standardized services and support for distributed Systems ? Lowering the Total Cost of Ownership – Service and tool platform to optimize implementation, golive and operation of your SAP Solutions, . through speeding up your return on investment ? TailorMade Solution – Use those functions within the SAP Solution Manager which are most applicable for your Solution 第 36 頁 機密文件，僅供內(nèi)部使用。Adb, BPML – Integrating with customizing and testing tools and technologies ? Central platform to support efficient implementation amp。 第 頁機密文件，僅供內(nèi)部使用。 第 頁機密文件，僅供內(nèi)部使用。 第 頁機密文件，僅供內(nèi)部使用。SAP Solution Manager – Used in Operations Define System Landscape Re mended Functions Sequence Microsoft NetMeeting Support desk/ SAP Note Assistant Cross Functions Issue Tracking SAP Early Watch Alert Define / Import Business Processes Service Delivery Enabling Best Practices Documents Service Level Reporting System Monitoring Central System Administration Business Process Monitoring Upgrade SAP Service Marketplace 第 53 頁 機密文件，僅供內(nèi)部使用。System Monitoring – Workflow ? System monitoring of core ponents to detect critical situations as early as possible ? Support administrators working with new SAP products ? System monitoring and Central System Administration plement each other Open task overview Systemrelated tasks with integrated and automated log Alert graphics Expert monitors directly linked in satellite systems 第 57 頁 機密文件，僅供內(nèi)部使用。? Service Level Management – Service Level Management for periodic, longterm and crosssystem reporting including business processes based on SAP EarlyWatch Alert ? System Monitoring – Realtime monitoring of business processes and system ponents based on the CCMS infrastructure ? Business Process and Interface Monitoring – Monitoring of the most important or critical business processes of a pany – Observation of all technical and business applicationspecific functions required for a smooth and reliable flow of business processes Solution Monitoring – Longterm and Realtime 第 55 頁 機密文件，僅供內(nèi)部使用。 Configuration Test Plan R e g ist e r in W e b S h o pS e le c t P r o d u c tU p d a t e S h o p p in g B a sk e tB u s in e s s t o C o n s u m e rC r e a t e O r d e rP r o ce s s O r d e rO r d e r P r o c e s s in gB u si n e ss P r o ce ss e sI n t e r n e t S a le s: B 2 CS e le c t e d B u si n e ss S ce n a r io sBC R e g ist e r in W e b S h o pS e le c t P r o d u c tU p d a te S h o p p in g B a sk e tB u s in e s s to C o n s u m e rC r e a te O r d e rP r o ce s s O r d e rO r d e r P r o c e s s in gB u si n e ss P r o ce ss e sIn te r n e t S a le s: B 2 CS e le c te d B u si n e ss S ce n a r io s第 51 頁 機密文件，僅供內(nèi)部使用。 第 頁機密文件，僅供內(nèi)部使用。 第 頁機密文件，僅供內(nèi)部使用。A DB ? Masterlists ? Implementation Assistant ? → Focus: Project management Tools ? Scoping and Blueprint functionality ? Processoriented configuration and testing ? → Customizing Distribution ? → Test Workbench ? Graphical front end to access Roadmaps → Focus: Project management 第 40 頁 機密文件，僅供內(nèi)部使用。 第 頁機密文件，僅供內(nèi)部使用。 Service Level Management SAP Solution Management Key Components 第 34 頁 機密文件，僅供內(nèi)部使用。 第 頁機密文件，僅供內(nèi)部使用。Key Deliverables – Global Business Blueprint ? OCM Risk Assessment and Mitigation Plans ? Early Rollout Preparation ? Template Team Training – Business Blueprint ? Template Plans ? Global Business Requirements ? Global Business Blueprint Report ? Global Systems Environment ? Preparations for Local Project Delivery System 組織變革管理手冊 訪談計劃及會議紀(jì)要 組織結(jié)構(gòu)和業(yè)務(wù)流程現(xiàn)狀分析報告 SAP相關(guān)軟硬件環(huán)境的評估報告 SAP組織架構(gòu)設(shè)計報告 CCC策略 /管理手冊 業(yè)務(wù)藍圖設(shè)計報告 系統(tǒng)開發(fā)清單及工作計劃 用戶手冊開發(fā)和培訓(xùn)工作計劃 第 27 頁 機密文件，僅供內(nèi)部使用。Global Realization (2) Develop Global Appl. Interface Programs Develop Global Enhancements Create Global Reports ? Create Global Interface Programs ? Test and Migrate Global In