【正文】 y process requirments ? Crossfertilization of ideas(knowledge sharing) ? Teaching tool(auditors and auditees) ? Information source for registrars This id the “enngine” of a self sustaining contibuous improvement process… Without it “virtually” all wellmeaning quality initiatives FAIL This is important … Unfortunately this is where Many anization start and Endin FAILURE. ? Best practices ? Documentation ? Conformance ? Compliance ? Audit Motorola “ QSR” Quality system review Institutionalize Solutions Process Step 1 Process Step 2 Process Step 3 SUPPLIER CUSTOMER Record Defects Record Defects Record Defects Record Defects Record Defects Continuous Improvement Methodology Procedure Action Name Date Time Goal Trend Chart 100 Pareto Analysis/ Root Cause Identification Measure Results amp。 – Delivery defects。Wele to a presentation on Six SigmaTM What are your Expectations? I would like to capture your expectations for the day? Agenda Introduction amp。 – Early life failure rate。 Institutionalize Problem Solve Analyze Defect Analysis is done by the Appropriate Organization: Marketing Engineering Manufacturing Materials Service Etc... Corporate quality council ? Quality managers of all major operations ? Corporatewide programs ? Quality system reviews of all major operations Quality council CQO Bussiness units Management board QSR process cusomers suppliers Motorola University courseware assess Quality reviews Shortterm results 教育 Remendations on vision and direction The role of quality management at motorola ? Internal customer advocate ? Lead ? Teach ? audit Culture change is driven by measurements amp。what you measure is what you get ? Processes must be changed to achieve the measured operational goals Six sigma provides... ? A method to drive quality improvement ? A mon languagedefects,continuous improvement,six sigma ? A method of measurement ? A method of parison ? A method of providing mon reach out goals Paradigm shifts ? Start counting defects .27% bad vs. % good ? Change unit of measure 2,700 PPM vs. .27% bad What is six sigma It is a culture change for a plete anization That’s: – Individually driven but involves everyone – Continuous process – Consistent throughout the anization – Measurement driven Based on the premise “ Everyone wants to do the best job they can It is not a numbers game Was the meeting necessary? Was ther an objective municated in advance? Was time used effectively? Was there adequate advance information to help me understand and contribute to the objective? Did I contributen to the objective? Was the objective acplished? meeting: __________________ Date: __________________ yes no Was the meeting necessary? Was ther an objective municated in advance? Was time used effectively? Was there adequate advance information to help me understand and contribute to the objective? Did I contributen to the objective? Was the objective acplished? meeting: __________________ Date: __________________ yes no Requirements for culture change ? Topdown mitment and involvement – Set the example,be active in the audit process