【正文】 romote intensive cooperation久仰 I’ve heard so much about Long time no You’ve had a long ’ve had a long distinguished/Honorable/Respected friends閣下(多用于稱呼大使)Your Excellency behalf of the Beijing Municipal government, I wish to extend our warm wele to the friends who have e to visit ，我謹(jǐn)代表北京市政府表示衷心的感謝。您誠摯的實(shí)例之二：Dear Mr./ Ms，We are pleased to introduce You, our import manager of Textiles is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the ing shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may faithfully 尊敬的先生/小姐，我們非常高興向您介紹我們紡織部的進(jìn)口經(jīng)理王有先生。但他回來后愿意在任何時(shí)間會(huì)見格林先生。期待與您見面。 Confirmations 實(shí)例之一： 通知對(duì)方接到來信Acknowledging receipt of letters Mr./ Ms，hank you for your letter of 6th May, offering us 6 UI4 have passed it on to our Technical Department for their shall reply as soon as faithfully 尊敬的先生/小姐謝謝您五月六日標(biāo)號(hào)為A3的來信，該信向我們提供6 UI4 圖像數(shù)據(jù)。這些隔板在我們目錄泊第八頁有描述。所以服務(wù)員必須講究禮貌語言，做到態(tài)度從容、言詞委婉、語氣柔和。尤其是解釋話，態(tài)度更要熱情?！褚玖⒆藙?shì)，距離適當(dāng)（一般以1米左右為宜）不要倚靠它物。歡迎語：歡迎您來我們酒店、歡迎您入住本樓、歡迎光臨。1常用禮貌用語詞11個(gè)：請(qǐng)、您、謝謝、對(duì)不起、請(qǐng)?jiān)?、沒關(guān)系、不要緊、別客氣、您早、您好、再見。不要心不在焉，左顧右盼，漫不經(jīng)心，不理不睬，無關(guān)痛癢，對(duì)沒聽清楚的地方要禮貌地請(qǐng)客人重復(fù)一遍。9）在原則性、較敏感的問題上，態(tài)度要明確，但說話方式要婉轉(zhuǎn)、靈活，既不違反酒店規(guī)定，也要維護(hù)顧客的自尊心，切忌使用質(zhì)問式、懷疑式、命令式、“頂牛”式的說話方式，杜絕蔑視語、嘲笑語、否定語、斗氣語；要使用詢問式、請(qǐng)求式、商量式、解釋式的說話方式。免貴，本人姓王?！啊彼那凇埃鹤烨?、眼勤、腿勤、手勤（腦勤）。⑤”讓您久等了“。②”謝謝“、”謝謝您“。第五篇：禮貌用語禮貌的基本要求：①說話要尊稱，態(tài)度平穩(wěn)；②說話要文雅，簡練，明確；③說話要婉轉(zhuǎn)熱情；④說話要講究 語言藝術(shù)，力求語言優(yōu)美，婉轉(zhuǎn)悅耳；⑤與賓客講話要注意舉止表情。12）若遇某問題與顧客有爭議，可婉轉(zhuǎn)解釋或請(qǐng)上級(jí)處理，切不可與顧客爭吵。8）當(dāng)客人提出的某項(xiàng)服務(wù)要求我們一時(shí)滿足不了時(shí)，應(yīng)主動(dòng)向客人講清原因，并向客人表示歉意，同時(shí)要給客人一個(gè)解決問題的建議或主動(dòng)協(xié)助聯(lián)系解決。）客人的話要全神貫注用心傾聽，眼睛要望著客人面部（但不要死盯著客人），要等客人把話說完，不要打斷客人的談話。應(yīng)答語：是的、好的、我明白了、謝謝您的好意、不要客氣、沒關(guān)系、這是我應(yīng)該做的?！駥?duì)同事不能直稱呼“花名”，服務(wù)員在工作中對(duì)客人的稱呼要恰當(dāng)并有禮貌。由此可見，不僅要用語言，還要用表情、動(dòng)作來配合。文雅就是彬彬有禮；簡練，就是要簡潔、明了，一句話能說清楚，不用兩句話；明確是要交待清楚，使人能一聽就懂。禮貌用語是禮貌服務(wù)用語的基礎(chǔ)，在人際交往中，使用禮貌用語已成為衡量語言美的重要標(biāo)志。但我想確認(rèn)我理解正確，到下周為止，如我不能收到你的來信，我即認(rèn)為 你沒有異議。您誠摯的Back to Top 以下為回信范文 Dear Mr./ Ms，Thank you for your letter of yesterday inviting me to e for an interview on Friday afternoon, 5th July, at 2: shall be happy to be there as requested and will bring my diploma and other papers with faithfully 尊敬的先生/小姐謝謝昨日來信通知我面試，我將于要求的7月5日，周五下午兩點(diǎn)半到達(dá)，并帶去我的證書及其它書面材料。 以下為回信范文 Dear Mr/Ms，Thank you for your letter of September shall be very pleased to see you and discuss your new monitor, but October 6 is not will be happy to meet with you at 9:30 Wednesday, October 7, if the time is convenient for look forward to meeting faithfully 尊敬的先生/小姐我們將很高興與您會(huì)面并與您商談新的顯示器，但10月6日不太合適。您誠摯的 以下為回信范文 Dear Mr./ Ms，Thank you for your letter informing us of ’s visit during June , , our manager, is now in Cairo and will not be back until the second half of would, however, be pleased to see any time after his look forward to hearing from faithfully, 尊敬的先生/小姐謝謝來函告知我方六月27日格林先生的來訪。他將因公務(wù)在四月15日到四月中旬期間停留倫敦。We would greatlyl appreciate it if you could give us your favourable and prompt mitment as soonas 。Before we trun to that issue, I wish to make a few ments/remarks on your ? I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter?我提議休會(huì)十分鐘。第二篇：商務(wù)英語口語 商務(wù)交談常用禮貌用語商務(wù)英語口語商務(wù)交談常用禮貌用語商務(wù)禮儀中，為了表現(xiàn)對(duì)外商或外賓的重視，同時(shí)又使商務(wù)活動(dòng)達(dá)到雙贏的目的，就不可避免使用到禮貌用語。Attach is the design document, please review ,請(qǐng)?jiān)u閱。Any question, please let me ,歡迎和我們聯(lián)系。How are you? 你好嗎?How is the project going? 項(xiàng)目進(jìn)行