酒店管理培訓(xùn)總結(jié)5篇范文(存儲(chǔ)版)
【正文】 ement, construction gets used to market economy to develop the hotel group of equal attention to endowment introduced reach the designated position manage what the pany assists guesthouse to groom the year, organize staff size to groom 53 times in all, participate in groom the number amounts to 2000 much people, obtained groom very well the specificly the form has: 1, groom the course of knowledge of arrangement hotel service of course of hotel service knowledge covers management, sale to reach groom the respect such as administrator passes a year of time learn group by group, abounded administrative knowledge, mastered fundamental administrative skill, the spot discovers problem and the ability that solve a problem had very big , the seminar of hotel service knowledge that seminar of hotel service knowledge holds in the light of specific issue very get student reception, spot atmosphere is dynamic, the problem that student will encounter in the job municates on classroom, the way that collective delibrate settles, make student from solve a problem to learn to solve a kind of problem!The seminar still rises to cheer the action of morale on certain level, in working at ordinary times, feel the difficult, problem that has pressure is solved, student mirrors brains generally clearer, working direction is clearer, working strength is verier!3, hotel service knowledge is special coach knowledge of service of guesthouse interior hotel grooms instructor vocational level is high, but schoolteaching ability slants relatively grooming with special the means that coachs to be united in wedlock, groom the schoolteaching way that instructor learned major from which and schoolteaching skill, individual ability got very big promotion, all grooming groom into travel guesthouse interior after instructor is right the job has hope more!4, knowledge of service of new employee hotel grooms let new public house serve intellectual employee to get used to the job quickly, it is very important to plete the transition from person of industry of take office of blame profession person, can save a lot of time and resource cost for of manpower resource ministry the hotel is actual circumstance protocol new employee grooms into duty plan, specific content includes mon sense of department of knowledge of system of hotel general situation, regulations, fire control, engineering and service formal 5 much, through grooming with study, make new employee begins transition from consciousness, understand the attitude that contemporary work place wants, ability, got used to new working environment and the intellectual skill that master working place to need as soon as possible to lay good foundation quickly for new , the organization of activity of knowledge of service of major public house is arranged 1, the selection activity of the astral ” that “ smiles carries out “ smile to serve ” for development this theme, manpower resource ministry organized the selection activity of the astral ” that whole house “ smiles in June 2007 especially, the activity establishs the astral ” ballot box that “ smiles in every information desk, poll by the guest, call out the names voted of manpower resource ministry, guesthouse evaluates round exa
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