【正文】 it makes a thorough analysis on the needs of agents around the cities in Zhejiang and sums up the function module of subsystems. What’s more, it also proposes design of the subsystems on the basis of the existing BBOSS. Finally, it pletes the subsystems coding implement and test according to the design. Currently, the sales agents’ subsystems have been put into practical application and have achieved certain results, which not only improve the efficiency of the group agent, but also increase the benefits for Zhejiang Mobile. Key Words： Zhejiang Mobile, BBOSS, sales agents’ subsystems, threetier system structure 浙江大學(xué)碩士學(xué)位論文 目錄 I 目錄 摘要 ............................................................................................................................... i Abstract ......................................................................................................................... ii 圖目錄 ........................................................................................................................IV 表目錄 ......................................................................................................................... V 第 1 章 緒論 ................................................................................................................1 課題背 景 ..............................................................................................................1 研究現(xiàn)狀及存在問題 ..........................................................................................1 本文主要工作 ......................................................................................................3 論文的組織結(jié)構(gòu) ..................................................................................................3 本章小結(jié) ..............................................................................................................3 第 2 章 BBOSS 系統(tǒng)的總體設(shè)計(jì) ...............................................................................4 系統(tǒng)概述 ..............................................................................................................4 系統(tǒng)簡介 .......................................................................................................4 系統(tǒng)建設(shè)目標(biāo) ...............................................................................................4 系統(tǒng)建設(shè)原則 ...............................................................................................4 系統(tǒng)建設(shè)規(guī)模 ...............................................................................................5 系統(tǒng)體系架構(gòu) ......................................................................................................5 系統(tǒng)軟件邏輯結(jié)構(gòu) .......................................................................................5 系統(tǒng)軟件功能設(shè)計(jì) .......................................................................................6 以工作流實(shí)現(xiàn)業(yè)務(wù)流程控制 .......................................................................7 系統(tǒng)功能劃分 ....................................................................................................10 客戶資料管理子系統(tǒng) .................................................................................10 數(shù)據(jù)業(yè)務(wù)支撐子系統(tǒng) ................................................................................. 11 主動營銷子系統(tǒng) .........................................................................................12 客戶經(jīng)理管理子系統(tǒng) .................................................................................13 綜合管理子系統(tǒng) .........................................................................................14 系統(tǒng)管理子系統(tǒng) .........................................................................................14 報(bào)表子系統(tǒng) .................................................................................................15 系統(tǒng)接口設(shè)計(jì) ....................................................................................................15 接口設(shè)計(jì)原則 .............................................................................................15 接口實(shí)現(xiàn)方法 .............................................................................................16 接口結(jié)構(gòu) .....................................................................................................16 與周邊系統(tǒng)的接口方式 ....................................................................................17 與 RBOSS 系統(tǒng)接口說明 ...........................................................................18 與地市業(yè)務(wù)支撐系統(tǒng)接口說明 .................................................................20 與經(jīng)營分析系統(tǒng)接口說明 .........................................................................20 浙江大學(xué)碩士學(xué)位論文 目錄 II 與 CallCenter 系統(tǒng)接口說明 ......................................................................20 與 VIP 特約商戶系統(tǒng)接口說明 .................................................................20 與 966109 接口說明 ...................................................................................21 系統(tǒng)界面定義 ....................................................................................................21 系統(tǒng)配置 ............................................................................................................22 系統(tǒng)網(wǎng)絡(luò)結(jié)構(gòu) .............................................................................................22 主機(jī)服務(wù)器配置 .........................................................................................22 網(wǎng)絡(luò)設(shè)置配置建議 .....................................................................................23 系統(tǒng)維護(hù) ............................................................................................................24 數(shù)據(jù)備份和清理 .........................................................................................24 運(yùn)行參數(shù)維護(hù) .............................................................................................24 開發(fā)環(huán)境及工具 .....................................