創(chuàng)智crm功能白皮書(存儲版)
【正文】 .......................................................................8 統(tǒng)一標準答案與解決方案庫管理 ............................................................................8 服務跟蹤與外勤服務 ................................................................................................8 服務訂單 ....................................................................................................................9 產品維修 ....................................................................................................................9 服務條款、擔保書以及服務合同管理 ....................................................................9 待辦事宜與工作流程 ..............................................................................................10 產品投訴跟蹤 ..........................................................................................................10 客戶建議與提案 ......................................................................................................10 Web 資料庫與客戶自助 ........................................................................................10 服務分析與報表 ......................................................................................................10 POWERCRM FOR MARKETING.........................................................................................11 市場預算和收入跟蹤管理 ......................................................................................11 市場活動管理 ..........................................................................................................11 活動反響跟蹤 ..........................................................................................................11 促銷內容管理 ..........................................................................................................12 市場宣傳資料 ..........................................................................................................12 工作流自動化 ..........................................................................................................12 任務管理 ..................................................................................................................12 市場衡量指標 ..........................................................................................................12 時間表管理 ..............................................................................................................12 電話促銷管理 ..........................................................................................................13 郵件促銷管理
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