【正文】 product to consumer demand. The most advanced ECR strategy across the total supply chain.　　Efulfillment Center （eFC） ： A warehouse with more than a traditional WMS. The ewarehouse receives goods， operates as a crossdock， and orders are picked， valueadded processing performed； orders packed， and mergeintransit utilized. Other key attributes include a “returns” program and a quality assurance program. All of this should be supported by dynamic customer service.　　Efulfillment： The process that supports a website order from click to customer.　　EProcurement： There are three ways to build this solution： （1） use of suppliers Websites whereby purchaser connects directly with individual supplier sites， （2） use of procurement software and the inclusion of existing s well as new vendors， and （3） vertical trading network that operates between purchaser and suppliers.　　Flow Modeling： This is a tool to assist logistics managers in the management of cycle time at the various levels of the pany across all ponents in the supply chain. This tool identifies both the time and cost associated with a process. Components include cumulative leadtime analysis， cumulative value analysis， schedules， and a structure built that reflects the relationships of the ponents.　　Gain Sharing： During the life of an outsourced agreement， a third party provider shares in the savings generated through continuous improvement.　　Gantt Chart： A project tracking tool used to identify all activities that need to be in progress during a period （weekly， monthly） in order to assure successful pletion of a project.　　GPO： Abbreviation for Group Purchasing Organization. Hospital groups purchase through GPOs to maximize pricing levels and distribution services.　　Green Logistics： A system designed for produce （fruits and vegetables） wherein the produce arrives storeready at a distribution center packed in reusable trays； eliminating use of corrugated packaging and quality is improved with less damage. Trays are bar coded.　　Integrated： A methodology employed to more efficiently manage inventory mechanisms. Usually involves the inventory pulls from manufacturing sites and warehouses， on an integrated basis through distribution to the customer.　　Integrators： Logistics service providers that will manage most or all aspects of the supply chain.　　Integrated logistics： Involves viewing the entire process or movement as a system， as opposed to many disparate and individual activities.　　Insourcing： Refers to programs that bring logistics suppliers into the customer location， including manager level supplier professionals and the supplier39。s business processes to achieve dramatic improvements in critical measures of performance， such as cost， quality， service and speed.　　Reverse Logistics： Returnables that are handled by transportation provider or shipper and are reused （after refurbishment if necessary）， reclaimed/recycled， resold or disposed of by shipper or shipper39?！　CP： Abbreviation for “total cost of production” in manufacturing.　　Unsalables： Product returns resulting from goods not sold by a customer （. grocery store， retail chain， department store） or goods damaged enroute to and/or at the distribution center. Leading causes of unsalables are management indifference， outofcode product， inefficient handling practices， seasonal product returns， and pallet overhang. When panies begin to deal with unsalables a team manager is usually appointed to remend policies， review packaging requirements， consider a reclamation approach， and set up benchmarks to track progress in reducing unsalables to， for example， less than 1% of sales.　　Valuechain： The strategy to build collaborative relationships and select trading partners from the outset of raw materials procurement to the delivery of the finished product to the ultimate customer. Involves linking the customer39。 standards for format， size， and bar code size （length/type）。s operational capabilities， supplyoriented capabilities emphasize the internal customers of a pany such as production and marketing departments. Focused on distribution networks to gain petitive advantage， supplyoriented logistics capabilities include widespread product availability， selective distribution coverage， and low total distribution cost.　　SWOT： Managerial analysis of a pany39。s total logistics function more effective from a cost and customer service perspective eliminating waste.　　POP： In retail， merchandising panies arrange for the manufacture and installation （usually through 3rd party installers） of “pointofpurchase” materials ranging from free standing displays， wall mounted displays， hanging displays， racks for collateral material， racks containing goods for placement in mass merchants and in dealer type stores.　　Postponement： A strategy whereby a warehouse undertakes final assembly of a product adding certain features after orders customer orders are received. An example would be a women39。s logistics operations with suppliers into a coordinated “pull” effort. The most important characteristics of this undertaking are execution and dependability with repeated success leading to petitive advantage.　　CSR： “Customer Service Representative”。s supply chain such as manufacturing support， manufacturing， distribution， and retailing or direct sales. Product moves from one channel member， with value being added， to the next channel member until product reaches the customer. A channel may also be a geographic area or zone wherein volumes are shipped.　　Collaborative Supply Network： A network that manages the convergence of execution networks and strategic planning. Core Competency： Attributes， processes， knowledge， abilities and skills that allow a firm to achieve petitive advantage. Often used to mean things a pany does best. See “capabilities”。 Associates.Section 1： Supply Chain Management and Logistics　　Supplychain management is one of the hottest topics of discussion toda