【正文】 o being B. there beingC. for there to be D. there to be9. She thinks ____________easy to understand a letter written in English.A. that B. which C. it D. what10. People cannot but feel __________ , for they simply cannot understand how he could have made such a stupid mistake.A. puzzling B. puzzled C. to be puzzled D. to puzzle11. The basic causes are unknown, although certain conditions that may lead to cancer have .A. identified B. guaranteed C. notified D. conveyed 12. The two dogs started to fight, so we tried to ___________ them.A. split B. separate C. divide D. distinguish13. The bossy manager is always finding fault with his ___________A. employs B. employers C. employees D. employments14. The woman had to ___________to the government for assistance in resisting forced marriage.A. appeal B. appear C. appease D. applaud 15. Employment ____________for women are poor at the present time.A. entrances B. occasions C. ways D. opportunities16. Eminent physicists from all over the world to the . to _______the centennial(一百周年) of A. Einstein39。t all that difficult. It39。s not true that all customers are treated equalC. Customers received equal treatment in the pastD. It39。t get parts because of material shortages or a transportation strike, customers may be denied the goods they39。t make sense. Taking customers for granted is routine in some larger organizations, where mere bigness generates an attitude of indifference. Loyal customers are an organization39。s birth.A. congratulate B. observe C. celebrate D. participate17. High interest rates _______people from borrowing money from the mercial banks.A. discourage B. decrease C. disgust D. disturb 18. _________an oilpump failure, the moving parts will bee overheated.A. In case of B. In the case of case D. On case of 19. If we don39。s a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there39。s an old story that customers were treated equal30. The word “identify” in the fourth paragraph is the same as ________A. notice B. distinguish C. describe D. recognizePassage Three Hardly a week goes by without some advance in technology that would have seemed incredible 50 years ago. And we can expect the rate of change to accelerate rather than slow down within our lifetime. The developments in technology are bound to have a dramatic effect on the future of work. By 2010, new technology will have revolutionized munications. People will be transmitting more messages down telephone lines that previously would have been sent by post. Not only postmen but also clerks and secretaries will vanish in a paperfree society. All the routine tasks they perform will be carried on a tiny silicon chip so that they will be as obsolete as the horse and cart after the invention of the motor car. One change will make thousands, if not millions, redundant. Even people in traditional professions, where expert knowledge has been the key, are unlikely to escape the effects of new technology. Instead of going to a solicitor, you might go to a puter which is programmed with all the most uptodate legal information. Doctors, too, will find that an electronic petitor will be able to carry out a much quicker and more accurate diagnosis and remend more efficient courses of treatment. In education, teachers will be large