【正文】 　　Beverage飲料 turtle甲魚 cake蛋糕 　　tea 茶 seafood海鮮 pastries糕餅 　　coffee 咖啡 pomfret鯧魚 Toast烤面包　　beer啤酒 abalone鮑魚 croissant半角面包　　Juice果汁 　　Mineral water 礦泉水　　Sode water 汽水  　?、盬ele to our 。　　’s something wrong with the toilet.　　 抽水馬桶出毛病了。　?、篐ope you drop in 。 　　 豆?jié){ Saybean milk is the washroom? 　　 橙汁 Orange juice 衛(wèi)生間在哪兒？ 　　 way, please. 　　 咖啡 Coffee 　　 請這邊走。 access press 8 and 163. 上網(wǎng)號碼先撥8，再加163。(80) How many copies do you need?您要復(fù)印幾份？(81) Can you give me your fax number, sir?請您告訴我您的傳真號碼好嗎？(82) When can I pick it up?我什么時(shí)間能??？酒店英語口語Word ListLaundry洗衣Minibar/Refrigerator冰箱Ice冰塊Cocacola可樂Mineral water礦泉水Cigarette香煙Sugar方糖Cold water涼開水Hanger衣架Electric Kettle電水壺Glass水杯Cup瓷茶杯Telephone Book電話本Hair Drier電熱吹風(fēng)機(jī)Washed水洗Damage毀壞，損壞Compensate賠償，補(bǔ)償Dry Cleaned干洗Pressed/Iron熨燙Slipper拖鞋Soap香皂Newspaper報(bào)紙Toilet Paper衛(wèi)生紙Towel毛巾Bath Towel浴巾Floor Towel地巾Small Towel方巾Tea茶葉Beverage飲料Telephone電話TV controller遙控器Hanger衣架ID=Identification身份證Bathroom衛(wèi)生間Shower沐?。? Coffee咖啡 PhraseHave a nice day.(time trip)祝您過得愉快Excuse me對不起That39。(69) May I reconfirm your departure date?我可以再次確認(rèn)您的離店日期嗎？(70) I’m sorry, madam. We don’t have any vacancy at the moment.對不起，小姐，我們現(xiàn)在沒有空房間。58) Goodbye and hope to see you again. 再見，希望再見到您。44) Turn left/right. 往左(右) 轉(zhuǎn)。32) I’m sorry about this. 對此表示歉意。道歉語：29) I’m sorry . It’s my fault 對不起，那是我的過錯(cuò)。37) What can I do for you ? 我能為您干點(diǎn)什么嗎？38) Is there anything I can do for you ? 有什么我能為您效勞的？39) Just a moment , please . 請稍等一下。51) Take it easy. 放心好了。我們期待著為您服務(wù)。(77) How would you like to make payment, sir.先生，請問您將如何付款？(78) Here is your change and receipt, sir. I’ll send a bellman up to get your luggage.先生，這是您的找錢和收據(jù)。t work. 空調(diào)機(jī)壞了。 you got any laundry?樓層）總臺收銀的：　　Useful Expressions　　Would you like to check out?　　Sorry to have kept you waiting This is your bill please.　　Can I have your name and room number please?　　What kind of credit cards have you god?　　As a hotel policy, We accept the following cried cards.　　Do you need receipt or bill?　　Just a moment please. I’ll write out receipt for you.　　I’ll send a bellmen up to get your luggage.　　How would you like to pay in cash or by credit card?　　This is your bill, please check it and sign here.1Here is your change and receipt. 1May I have a print of your card, please?1Did you take anything from the minibar this morning? 1Have you used any hotel services since breakfast?1Today’s exchange rate is yuan RMB for one us doller.1What kind of currency do you want to change.1How much would you like to change.1The rates of exchange are on the board there.1The rate of your room, will be paid by your host.Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.　　Conversation　　Cashier: Good morning. sir. May I help you?　　Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?　　 C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I haven’t used any services.　　 C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.　　 G: OK.　　 C: Thank you, sir. Would you like to pay in cash or by credit card?　　 G: Credit card. Here you are!　　 C: Thank you. Could you sign here, please?　　 G: Fine.　　 C: Thank you for your ing. Please drop in again. Goodbye.　　B　　Cashier