【正文】 chose the delivery date for a set of choices. It was supposed to be delivered today, but it’s still not here.Did anyone contact you?No, I haven’t received messages.I’m sorry to hear that sir.I see here that the washing machine you ordered hasn’t arrived in our warehouse(倉庫)yet. It can be delivered until next week.You do n’t even have it yet? Why haven’t I been notified. I took time off from work to be at home today.You should have been notified by phone or .I wasn’t. I haven’t received any notification. This is very upsetting.I understand, sir. I’m really sorry for this.Being sorry isn’t enough. I’m really upset. This is no way to do business.Yes, sir, I understand.I can send you a 50dollar gift coupon as a way to express our appreciation for your patience.I don’t care about the money. I don’t blame you of course but I want you to know how disappointed that I am with Ace. I expected much better service.I’m reall y sorry, sir. Is that anything else that I can do for you?Yes, that is. I’d like to cancel the order and get a refund.I’m sorry to hear that, sir. But I understand. I’ll see to it that you get your refund. How long will it take before I get the refund?You should see the credit on your next month’s credit card billing statement. Thanks for your help.You are wele sir and once again, please accept my apologies.L5 Unit 12 ListeningJessica’s 20year class reunion was held at a fancy hotel. When she arrived, she wasn’t sure she was in the right place. At first, she didn’t recognize anyone. She felt a bit awkward and out of place. But it wasn’t before a strange man came up to her. He was already losing his hear and he was wearing thick glasses(深度眼鏡). Don’t you remember me? He asked. When he said who he was, she barely remembered him, especially he has changed so much. Then he told her that he had always had crush on her. He said she looked beautiful and he immediately took a selfie of them, with his arm tight around her waist. This made her felt a bit strange. She smiled at him and pretended to be happy to see him. But in fact, she was sure how to react, thought he seemed nice. She finally excused herself and went to the ladies’ room. She was beginning to regret to having e to the reunion. She had always been shy and she still was. When she returned to the party, Sharon invited her to sit at her table. Dinner was going to be served soon and some of the classmates were going to give speeches. Sharon next was also got to say a few words too because people were curious. This was a surprise. Jessica had never been very popular and she didn’t think anyone had noticed her. She had always felt like an outsider, with only a couple of close friends. Still, she had been one of the best students and people remembered her. As the evening wore on, Jessica began to really enjoy herself. She told to her old friends and was amazed by how some others had changed.For example, Tom used to be good looking and athletic. He was one of the most popular students, and star basketball player. His one problem was math. He had hadhard time in math especially in geometric. This is because he wasn’t a logical thinker. Except for basketball, he didn’t want to d o anything, unless it was easy. Tom was no longer good looking. His nose which had always been large, had grown even larger. He had also gained a lot of weight. His wife had left him so for the first time and ever, he was lone. He looked lonely and depressed, not at all like he used to be.Steve was a nobody in middle school. People hardly noticed him. He was small, quiet and a bit ugly with crooked teeth. What he was good at was English. His English was even better than their teachers. After graduating, he went to low rent university and eventually dropped out. For a while, he worked as a tour guide. Then, 10 years ago, he and some friends started a little pany which is now a great success. In fact, he had bee a rich, generous man. He had a nice warm smile and his success hadn’t gone to his head(沖昏頭腦). It was a pleasure to be around him.Betty used to be the most beautiful girl in school. She wasn’t very smart but she was a great singer. She made a video of her singing and it went viral. She became famous overnight but it only lasted for about 2 years. After that, her fans lost interested in her. She tried to bee an actress, but she failed. She has been too stiff and nervous in front of the camera. Betty has a nice husband who seems to adopt her. The one tragedy in her life happened about 5 years ago when she lost her daughter to a rare form of cancer. Because of that, her hair had begun to turn grey. Jessica couldn’t help but feel sorry for her. Betty had had such high hope in tremendous energy as a girl, but things didn’t work out.And then there was John. John used to be the school bully. He had been big, strongand mean. He hadn’t been nice to anybody. It seemed that he was always angry and ready to hit someone. After graduating, he joined the army and went overseas to fight to a war. His saw many people died and he grew to hate fighting of any kind. Then one day, he was nearly killed when a helicopter he was in was shut down. He survived the crash(事故) but he lost a leg and was hospitalized for nearly a year. Now he had pletely changed. He had gentle, kind eyes and beautiful smile. He was working for an organiz ation that provides support to elderly people. From Jessica’s point of view, john had turned out to be a wonderful surprise. In the end, Jessica was glad she went to her reunion. It was interesting to see how people had changed through these years. Still, she was happy to get home and appreciate everything that she (viral 像病毒一樣傳播開來be prepare for 為…作準(zhǔn)備)L5 Unit 12 vocabularyA broken heart is what happens when a love relationship is broken off. Someone with the broken heart is usually depressed which means they feel awful and don’t enjoy life.To fall in love with someone can be a w