【正文】 eptions “ They think they’re better than us” ? Adapt to client’s business environment (., working hours, dress codes) ? Treat all levels of client personnel well ? Be conscious of the client’s time ? Don’t overestimate your own importance “ They don’t understand our business” ? Do your homework ? Take an interest “ They are carpetbaggers” ? Form relationships, without jeopardizing your objectivity MBA Introductory Training The Art of Consulting (102400) Break MBA Introductory Training The Art of Consulting (102400) Data Gathering amp。 interest ? Identify information needed for factbased analysis, and develop work plans ? Ensure each hour of time and outofpocket expense charged to a project is an effective, efficient investment ? Proactively monitor progress, and provide timely, accurate forecasts of prospective difficulties ? Identify team management opportunities ? Begin to manage client teams Manage Resources Develop Team ? Seek out relevant knowledge to apply ? Synthesize findings logically, defend a point of view, and define remendations ? Develop interview guides, conduct interviews, lead focus groups, and facilitate working sessions ? Demonstrate strong knowledge of analytic techniques, frameworks, and methods Solve Core Problems ? Clearly synthesize results of data collection/analysis ? Author sections of written deliverables ? Deliver portions of presentations with clarity and confidence to client management ? Serve as a key facilitator at client workshops and presentations Communicate Results Examples as to how a Level 3 Consultant can contribute 14 來(lái)自 中國(guó)最大的資料庫(kù)下載 Beyond problemsolving capabilities, each new consultant is expected to possess certain additional critical skills/traits Defining Question Independence Tolerance for Ambiguity Sense of Ownership Creativity Persistence Can the consultant operate with minimum direction? Can the consultant survive, and even thrive, when faced with an illdefined, unfamiliar situation? Is the consultant willing to take ownership of a problem or task and be held accountable for its resolution? Can the consultant develop unique, “out of the box” approaches and solutions that leverage existing content? Is the consultant unwilling “to take no for an answer” when it es to data collection and analysis? Key Skill/Trait 15 來(lái)自 中國(guó)最大的資料庫(kù)下載 Critical skills/traits (continued) Key Skill/Trait Defining Question Solution Orientation EndProduct Orientation Collaboration Organization Multilevel Thinking Is the consultant continually focused on identifying solutions or alternatives rather than emphasizing problems? Is the consultant an “angel’s advocate”? Is the consultant continually “working backwards” from a hypothesis? Does the consultant bring out the best in those around her or him? Is the consultant able to group together a variety of data into coherent categories? Can the consultant transition easily from looking at the “big picture” to diving into the analysis? 16 來(lái)自 中國(guó)最大的資料庫(kù)下載 PwC evaluates all consultants and principal consultants along three dimensions 1. Teamwork amp。 Responsibilities of a Consultant ? Project Overview – Framework – Table discussions “Consultant Critical Success Factors/Behaviors …” ? Break ? Data Gathering amp。 Interviewing 29 來(lái)自 中國(guó)最大的資料庫(kù)下載 Objectives for this section ? Provide an overall context and guide for gathering data during a project – Understand how data will support analyses and other project objectives – Identify where to obtain data – Learn how to anize activities and tasks ? Improve your ability to structure and perform client interviews – When to use an interview – Contents of an interview guide – Structure of an interview – Interview tips 30 來(lái)自 中國(guó)最大的資料庫(kù)下載 Section Agenda Data Gathering Approach Interview Process 31 來(lái)自 中國(guó)最大的資料庫(kù)下載 Define Data Gathering Requirements Develop Data Gathering Plan Gather Data A structured approach to gathering data can support projects throughout multiple phases Strategic Change Framework Data Gathering Approach Mobilization Situation Assessment Strategy Development Implementation Planning Learning 32 來(lái)自 中國(guó)最大的資料庫(kù)下載 Key Purpose Determine data requirements ?Identify specific data needs tied to proposed analyses DEFINE DATA REQUIREMENTS Determine other project related requirements ?Provide context for project ?Manage stakeholders ?Build relationships ?Identify and qualify data sources ?Establish credibility for the project and project team within the anization + Define Data Gathering Requirements Develop Data Gathering Plan Gather Data When defining data requirements, consider that data gathering activities can serve a variety of purposes 33 來(lái)自 中國(guó)最大的資料庫(kù)下載 Key Activities DEVELOP DATA GATHERING PLAN Identify data sources ? Primary data sources ? Secondary data sources Determine appropriate data gathering activities ? Interviews ? Facilitated workshops ? Survey ? Literature search ? Online research ? Archival research ? Best practices ? Observation Sequence data gathering activities ? Determine dependencies ? Consider logistical requirements ? Evaluate project deliverable timeline ? Determine order between/within activities Assign data gathering responsibilities ? PwC team members ? Client personnel ? Data service/ contract assistance Define Data Gathering Requirements Develop Data Gathering Plan Gather Data A prehensive data gathering plan considers where to obtain the data and how to anize activities and tasks to maximize the efficiency a