企業(yè)應(yīng)用整合--異構(gòu)應(yīng)用的業(yè)務(wù)流程自動(dòng)化(存儲(chǔ)版)
【正文】 kflow ? Lotus Notes ? MS Outlook Production Process Management ? iPla Integration Server BTCell ? 英國(guó)第二大移動(dòng)運(yùn)營(yíng)商 ? 六百萬(wàn)注冊(cè)用戶 ? 隸屬于英國(guó)電信（ BT） ? 面臨的問(wèn)題 : – 通過(guò)識(shí)別有價(jià)值的用戶（可能帶來(lái)更多的利潤(rùn)的客戶），銷售可以在電話商提供跟好的服務(wù)吸引消費(fèi)者，降低 “ 叛逃率 ” Call centre application Billing (VMS) Hardware Orders(informix) Oracle Database BT Cell FastSAVE: The Business View BT Cell FastSAVE: Business Process View Front Office Back Office Receive call Retrieve Customer details Save Customer Custom Middleware Billing Customer Start Get Subscriber Information Oracle Database Hardware Order Hardware Orders Update Billing Custom Middleware Billing Record Completion Finish Oracle Database Challenge: Reduce customer churn rate by identifying profitable customers and empowering CSR’s to provision services while on the phone Solution: An EAI solution that consolidated 12 billing systems, reduced inaccurate customer data, and enabled zero latency flow of information
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