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orks. ? Information and Communication Mobile (ICM) ICM delivers wireless and wireline munications devices, infrastructure technologies and applications for mobile munications as well as for wireline munications. ? Siemens Business Services (SBS). SBS provides IT solutions and services for electronic and mobile business. Francesco Ciabuschi Uppsala University Siemens IC Division ? Environmental changes (90s) ? Before … ? Mid90s: deregulation of the tele markets ? increase in petition. ? new petitors entered the business ? new potential customers ? new kind of demand (. turnkey solution and services) ? The plexity of the final products also increased considerably (. IT platform, mobile phones, works solution and services). ? New problems amp。IntraFirm Knowledge Sharing The Case of Siemens’ ShareNet. Ciabuschi Francesco Department of Business Studies Uppsala University Francesco Ciabuschi Uppsala University What are we talking about … ?Knowledge management in MNC ? Knowledge transfer ?Knowledge transfer mechanisms ? IT systems (Siemens’ ShareNet case) ? IT dimension ? Knowledge dimension ? Motivational dimension ? Structural dimension Francesco Ciabuschi Uppsala University The knowledge perspective in MNCs EXPLOITATION DEVELOPMENT Sub Local Other Sub Country A Local Supp. Local Cust. Local Cust. Local Comp. Local Supp. TRANSFER Div HQs HQs Sub Sub Development activities Tranfer activities Exploitation activities Country B Francesco Ciabuschi Uppsala University Knowledge Transfer ? Stimuli Formal amp。 new opportunities! ? ShareNet Francesco Ciabuschi Uppsala University ShareNet ? The purpose of ShareNet is to “l(fā)everage local knowledge globally” in order to have the same level of petence anywhere