【正文】 :39:1203:39:12March 27, 2023 1意志堅強的人能把世界放在手中像泥塊一樣任意揉捏。 2023年 3月 上午 3時 39分 :39March 27, 2023 1少年十五二十時，步行奪得胡馬騎。 2023年 3月 27日星期一 3時 39分 12秒 03:39:1227 March 2023 1做前，能夠環(huán)視四周；做時，你只能或者最好沿著以腳為起點的射線向前。 Focused Management Inc. 2023/3/27 Network Services ? CP Rail ? Telus ? ATT ? MCI WorldCom ? Ontario Hydro ? Rogers Cable Consumer Products / Distribution ? ESI/Value Rx ? Kellogg’s ? Hewlett Packard ? McNeil Consumer Products … Partial List of Clients Manufacturing ? LOF Pilkington ? Volkswagen Canada ? DuPont ? Procor Government Services ? Canadian Navy ? City of Burlington ? City of San Diego ? Region of Halton ? Canadian Coast Guard ? City of Kitchener ? Alberta Environmental Protection ? Financial Services ? Citibank NY Brazil ? Banco Wiese ? Toyota Motor Credit Corp. ? Canada Trust ? Zurich Insurance ? Sun Life Insurance ? TD Bank ? Fidelity Investments Contact Information Please Contact Us At: 9058292658 2023/3/27 ? 靜夜四無鄰，荒居舊業(yè)貧。 Focused Management Inc. 2023/3/27 Insights, Procedures, Guidelines, Expertise Business Repository: your corporate DNA Feedback Knowledge Management Creates “Living Processes” The Performance Point ! 26 169。 s 1 , 5 1 0 1 0 , 1 2 1 5 , 5 9 4 1 7 , 2 2 6 A n a l g e s i a 258 3 , 6 7 8 1 , 8 6 7 5 , 8 0 4 17% 36% 33% 34%C o u g h 303 1 , 6 1 4 997 2 , 9 1 4 R e l i e f ( 1 6 6 ) ( 5 6 6 ) ( 3 8 2 ) ( 1 , 1 1 4 ) 5 5 % 3 5 % 3 8 % 3 8 %C o l d 696 4 , 5 2 4 2 , 5 8 1 7 , 8 0 1 M e d i c i n e 29 1 , 0 9 1 539 1 , 6 5 8 4% 24% 21% 21%A l l e r g y 728 4 , 9 4 1 2 , 9 0 7 8 , 5 7 7 R e l i e f 107 1 , 6 6 6 893 2 , 6 6 6 15% 34% 31% 31%T o t a lR e v e n u e 8 , 0 5 1 5 4 , 1 0 2 3 0 , 4 4 1 9 2 , 5 9 4 M a r g i n 1 , 6 9 2 2 2 , 2 0 4 1 1 , 4 9 0 3 5 , 3 8 5 % M a r g i n 21% 41% 38% 38%H o w to re a d th is ch a rt. E a ch ce ll co n ta in s… . * N o t e : C o s t s d o n o t i n c l u d e $ 6 . 6 M i n B u s i n e s s S u s t a i n i n g C o s t s1 . A B C r e s u l t s 2 . S a l e s M a r k e t i n g s t r a t e g y / e x p e c t a t i o n sS a l e s R e v e n u e $k d e c l i n i n g s t a b l e g r o w t hC o n t r i b u t i o n M a r g i n $k s a l e s v o l u m e o p p o r t u n i t yM a r g i n % s a l e s ...%R e t a i lProductsProduct / Customer ABC Profit 21 169。 Focused Management Inc. 2023/3/27 Organization Work is Performed by Systems of Processes Alignment of jobs, activities and processes with total anization goals is critical to the success of the anization. Shared service anizations are an integral ponent. purchase order orders invoice samples /specs. product requests extrusions SUPPLIERS CUSTOMERS promotions Order Fulfillment Store Pick, pack, ship bill, collect Strategic Planning Planning Control Product Development Test die Build die design Production Product made Procurement Buy material Store issue Order Generation Order entered promotion In Stock Work order Sales order product Requisition Materials Line time New Dies Goals/plans Performance reports Price targets Yes No Human Resources / Systems / Maintenance / Facilities Support processes Corp. Gov. 6% 7% 4% 48% 22% 13% 14 169。Malcolm Baldridge winner, Wallace Co’ bankrupt ? Fortune 500 panies will face a $ Billion knowledge deficit next year ? By how much can profit be increased by changing your product/market mix to focus on your most profitable products 6 169。Cost and Performance Management: Creating Value with Measures Presented by Focused Management Inc. Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools 2023/3/27 ? 2 169。 Focused Management Inc. 2023/3/27 Performance Architecture ? A bination of a business logic methodology, relevant software and systems capability. The links between the tools are as important as the tools themselves. 7 169。 Focused Management Inc. 2023/3/27 Detailed Process Map Customer Call Center First Level Technical Dep’t Second Level Technical Dep’t Inventory Management Scheduling Logistics Site Technician Escalation RD Call Close Transfer or Reroute Customer informed of Solution Call Transfer Reference docs Predictive call (electronical) Customer calls IVR Routing HW Problem Identify Customer Product SLA Verify Entitlement Validation Completed? Hardware Log Call Rerepair Qualified by Knowledge tools To Process 5 Installation