【正文】 (即前導(dǎo)工程 ) ? 新機(jī)種：相同用途及等級的產(chǎn)品，但不同規(guī)格不同功能之新產(chǎn)品稱之，如大尺寸高解析度的研發(fā)。 生產(chǎn)者觀點 不管市現(xiàn)有產(chǎn)品加以改良，或市在製造上突破原本技術(shù)層次的產(chǎn)品，皆為新產(chǎn)品。 Introduction to Quality Function Deployment 參數(shù)間的互動關(guān)係 說明參數(shù)間的交互關(guān)係，在進(jìn)行 『 產(chǎn)品品質(zhì)規(guī)範(fàn) 』時，參數(shù)間的互動關(guān)係便可以更清楚地加以載明。 Introduction to Quality Function Deployment 工程特點（技術(shù)參數(shù)） 新產(chǎn)品以工程特點加以描述。 this one captures its essential meaning: A system for translating customer requirements into appropriate pany requirements at each stage from research and product development to engineering and manufacturing to marketing/sales and distribution Definition of Quality Function Deployment : Prerequisites to QFD are ‘Market Research’ and ‘VOC gathering’. As QFD is the process of building capability to meet or exceed customer demands, understanding the market, knowing the various customer segments. what each customer segment wants, how important these benefits are, and how well different providers of products address these benefits are some of the key precursors to a successful QFD. These are prerequisites because it is impossible to consistently provide products / services which will attract customers unless you have a very good understanding of what they want. Introduction to Quality Function Deployment Why was QFD developed? 1 Customers are our number one concern. Satisfied customers keep us in business. Therefore, we must have an excellent understanding of their needs. 2 Proactive product development is better than reactive product development. QFD can help a pany move toward a more proactive approach. 3 Quality is a responsibility of everyone in the anization. QFD is a team methodology which encourages a broader employee involvement and focus. 4 The QFD methodology helps an anization determine the most effective applications for many engineering and analytical tools such as: Design of Experiments, Failure Analysis and Statistical Process Control. QFD was developed in Japan in the late 1960s by Professors Yoji Akao and Shigeru Mizuno. The Professors aimed at developing a quality assurance method that would design customer satisfaction into a product before it was manufactured. Prior quality control methods like Ishikawa were primarily aimed at fixing a problem during or after manufacturing. Key Rationale: Introduction to Quality Function Deployment E x c i t e m e n tN e e d sP e rf o rm a n c eN e e d sB a s i cN e e d sSa ti s f i e dCu s to m e rDi s s a ti s fi e dCu s to m e rDo n ’ t H a v eDo n ’ t D oI n c l u d e dDo W e l l????? UNEXPECTED, PLEASANT SURPRISES ? 3M CALLS THEM CUSTOMER DELIGHTS Spoken Measurable Range of Fulfillment Unspoken Taken For granted Basic Spoken If Not Met QFD focuses on Performance Needs and unmet Basic Needs RECOGNIZE 1) The Impact of Needs on the Customer 2) That Customer Needs Change With Time 3) The impact of Communication of Customer Wants Throughout the Organization Where does QFD fit? Introduction to Quality Function Deployment Strategic Issues Technical Tools Cultural Change Six Sigma / TQM Quality Improvement Tools QFD Planning Tool Customer Driven Proactive Cross Functional Teams ? Taguchi Methods ? FMEA?s ? Fault Tree Analysis ? CauseEffect Diagram ? Pareto ? Benchmarking ? Pugh Concept Selection ? Etc ? SPC ? Check Sheets Monitor Continuous Improvement Hold the “Gains” Where does QFD fit? Introduction to Quality Function Deployment Customer Requirements Company Measures Part Characteristics (Design) Manufacturing Process Production Requirements (Day to Day Operations) QFD Overview Converted to Converted to Converted to Converted to Introduction to Quality Function Deployment When should QFD be used? 1 Customers are plaining or aren’t satisfied with your product or service. 2 Market share has been consistently declining. 3 Extended development time due to excessive redesign, problem solving, or fire fighting. 4 Lack of a true customer focus in your product development process. 5 Poor munications between departments or functions. (Overthe wall product development). 6 Lack of efficient and/or effective teamwork. Product Development Initiatives Flow Down Difficult Get Lost Product Initiatives / Inventions of Structure or Logic to the Allocation of Development Resources. Complex or Global Teams of Efficient And/or Effective Processes Issues Product Development Times Redesign Team Solving, or Fire Fighting. Introduction to Quality Function Deployment BENEFITS OF QFD Introduction to Quality Function Deployment Change Comparison Proactive Company Reactive Company Time 14 Months 90% Complete Production Start Fewer and Earlier Changes Introduction to Quality Function Deployment Less Time in Development PRODUCT DEVELOPMENT CYCLE TIME REDUCTION 1/3 TO 1/2 Introduction to Quality Function Deployment Fewer StartUp Problems 5 4 3 2 1 0 1 2 3 4 5 6Before QFD After QFD Production Start Months TOYOTA PRODUCTION START UP PROBLEMS Introduction to Quality Function Deployment Lower StartUp Costs Toyota Production StartUp Costs JAN 1977 INDEX = 100 OCT 197 INDEX = 80 NOV 1982 INDEX =62 APRIL 1984 INDEX = 39 LOSS PREPARATION (TRAINING) Production Start Introduction to Quality Function Deployment Toyota European Rust Warranty Fewer Field Problems Before QFD After QFD 4 x Profit Introduction to Quality Function Deployment Satisfied Customers Focus on Customer Satisfaction Introduction to Quality Function Deployment Competitive Advantages ? Fewer and Earlier Changes ? Shorter Development Time ? Fewer Startup Problems ? Lower Startup Cost ? Warranty Reduction ? Knowledge Transfer ? Customer Sa