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國(guó)際酒店集團(tuán)值班經(jīng)理手冊(cè)-免費(fèi)閱讀

  

【正文】 Asst. holding another inhouse guest list to coordinate assembly of guest at the evacuation area. Check off names from the printed inhouse list to see that all are accounted for and report any discrepancies to the Command Center. Security Guard (Staff Entrance) – Upon receive the evacuation message, he should take time cards of staff on duty and to coordinate assembly of staff at Evacuation Site. Check off time cards that all are accounted for and report to mand Center accordingly. Kitchen – When instructed or hearing the evacuation message, Senior staff present or designated employee to switch off all appliances, main gas valve, main electrical switch, then evacuate the area. Accounting /Cashier – Alerted by alarm. 1. Lock all safe deposit boxes and safes. 2. Cashiers to place money in safe boxes to prepare to evacuate. 3. On evacuation, the following should be taken。 Provide food。 Call ―119‖ 3. EVACUATION TEAM Search all the occupied rooms according to . inhouse Guest List。 Deploys reserves for teams。s version of the incident. If the situation involves a severe offence, suspend the employee for the remainder of the work period. The employee must leave the hotel at that time, and must report to work the following day so that the department manager can resolve the matter with the employee. . Give a written report on the offence to the department manager on the following day. 11. MOD EMPLOYEE ACCIDENT PROCEDURES Supervisors and employees must be trained that when an employee is injured while on duty, the injury must be immediately reported to the department manager, in the absence of the department manager, the incident must be reported to the MOD. IMMEDIATE ACTIONS . Determine the severity of the injury and make sure appropriate first aid treatment is provided MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 23/64 . When medical treatment other than first aid is needed, and the employee is conscious and can walk, call a taxi or ambulance to take the employee to the nearest emergency room. . When the injury is serious, call an ambulance. . If the employee is admitted to a hospital, notify the employee39。 check all locked areas. . Make a copy of the MOD report for the next MOD and put in back of MOD logbook. . Turn in all reports. 6. MOD SAFETY AND SECURITY INCIDENTS: . Document any incident that involves the following circumstances: Damage to or destruction of any facility asset. Injury to an employee. Injury to a guest. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 16/64 PAGE 4 Loss of a guest39。s emergency procedures, and direct hotel personnel and guests during emergency periods. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 14/64 5. OUTLINE OF MOD SHIFT ACTIVITIES PAGE 3 . Review the MOD report from the previous MOD and the MOD Log, noting any work request plaints, and other significant events that may require the attention of the MOD during your shift. . Check in with Switchboard Operator, Guest Relations Officer, FO Supervisor, Security Officer. . Pick up MOD beeper. . Make sure the MOD sign is correct. . Check with the FO to select room(s) to inspect. . Make your first tour of the property。 Front Desk (Guest Relations) 大堂酒吧和前臺(tái)(與客人溝通) Tour floors ? th Floor to Lobby Staircase 巡 視樓層從 ?層 至大廳 樓梯 Guest Corridors 客戶樓梯 Meeting Rooms amp。 Kitchen 西餐廳、廚房 Lobby Bar 大堂酒吧 20:00hours Dinner 晚飯 21:00hours Lobby Bar amp。 Lobby (Guest Relations) 大堂酒吧 amp。 Executive Office 會(huì)議室及行政辦公室 Back of the House 后樓 9:40pm Engineering Workshop 工程部辦公室 Chiller Room 空調(diào)室 High Tension Building 高壓房 10:00pm Fire Control Room 消防監(jiān)控室 Telephone Dept. 總機(jī)房 Perimeter/Parking Areas 停車場(chǎng)及院落 10:30pm 11:00pm Lobby 大堂 Wele Guest 迎接客人 MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 8/64 SUMMARY OF DUTIES AND RESPONSIBILITIES OF MANAGER ON DUTY 值班經(jīng)理工作職責(zé) The kingtown hotel, the ManageronDuty hours begin at 17:30 . and end at 08:00 ., Monday through Friday. On Saturday, Sunday and public holidays or during any day when the usual plement of department managers are not on duty, MOD duty hours begin at 08:00 . and end at 08:. the next day. 嘉廷 酒店值班經(jīng)理, 星期一至星期五值班時(shí)間從每日下午 17:30 至 次日 早上 08:00 結(jié)束 ; 星期六和星期日及公眾的假日 值 班時(shí)間從每日早上 8:00 至 次日 早上 08:00 結(jié)束 ,除以上時(shí)間外 或在任何期間 各 部門經(jīng)理不 做 值 班 The MOD duty roster will be distributed once each month from the GM39。 plete MOD report。s property. Any situation that you feel could result in a legal claim against the hotel or franchise. . Include the following information: Time and date of incident. If a law was violated, note the time when Security and the local authorities were contacted. Brief description of the incident: what, when, where, by whom, why. . DO NOT allow a guest to plete the report。s next of kin. FOLLOWUP AND REPORTING . Contact the hospital or doctor to determine the employee39。 Alters plan to suit the situation. 2. FIRE PANEL CONTROL ROOM Upon receive the instruction from Command Post’s Broadcast the Evacuation Message to the Guest。 Mark on the door after room has been checked: P amp。 Act as reserve team. 8. RESERVE TEAM MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 28/64 Act as per the instruction of Command Post. EVACUATION PLAN EVACUATION TEAM—For the evacuation of inhouse guests and coordination of overall evacuation activities. Manager on Duty Executive Housekeeper/Asst. Front Office Manager/Asst. Housekeeping Staff Front Office Staff ADMINISTRATIVE TEAM—For evacuation of hotel staff, records and money. . amp。 Accounts receiv
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