【正文】 er cent 百分之 ? reasonable (形 )合理的 cash (動 )兌換 keep (動 )保留、保存 bank draft 匯票 accept (動 )接受 procedure fee 手續(xù)費 fill in the form 填表 電訊服務(wù) operator 電話員 house phone 內(nèi)部電話 special line 專線 dial a number 撥號碼 hold the line 別掛電話 can39。t hear somebody 聽不見 can39。 We’re glad to see you 。 How are you today, sir? 先生，今天一切都好嗎？ 回答： Thank you. And you? 很好，謝謝。（客人離店時） 第三單元 介紹與寒暄 Greetings 寒暄 Let me introduce myself: I’ m Judy, a waitress in the restaurant. 我介紹一下自己吧，我叫 JUDY，是本餐廳的服務(wù)員。 Your look familiar, have we met before? 你看起來好眼熟，我們以前見過面嗎？ Have you met Jeff? No, I’ m afraid not/ No, I don’ t believe so./Yes, we already met. How nice to see you again! 很高 興再次見到您！ I’ m so glad you could e. 你能來我真高興。 It’ s been a great pleasure talking to you。 This way, 。 Please take the lift to the 3rd 。 Where is the washroom (restroom, elevator)? 請問盥洗室（休息室、電梯）在哪兒？ 1 It’s in the lobby near the main 。 Have a pleasant stay with us, ，愿您和我們在一起開開心心。 第七單元 致歉與致謝語 致謝： Thank 。 Thank you for 。 That’s very kind of you. Thank you very 。 Thank 。 Sorry to have bothered ，打擾了。您能原諒我嗎？ I’m sorry. I’m being ，我得接個電話。 1 I’m sorry. We have run out 。 1 I hope you’ ll five me. 我希望你能原諒我。 Here we are.(到目的地 )我們到了。 6. Mind/(Watch)your 。 告別語： Goodbye, and have a nice ，祝您一路順風(fēng)。 We all look forward to serve you 。 See you 。 My wife was woken up several times by the noise the baggage elevator made． 我妻子被運送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。 I do apologize． 我向您道歉。t have any spare room today． 我們會盡力辦到，但是今天我們沒有空余房間。 1 The light in this room is too dim． 這房間里的燈光太暗了。 1 The room is too cold for me． I feel rather cold when I sleep． 這房間太冷了，我 睡覺時感到很冷。s too noisy． My wife was woken up several times by the noise the baggage elevator made． She said it was too much for her． A： I39。ll manage it， but we don39。ll make a note of that． Everything will be taken care of． And if there is anything more you need， please let us know． Dialogue B A： Good evening， ma39。re wele． And if you need any other things， please let us know． B： Ah， yes， the room is too cold for me． I feel rather cold when I sleep． Can you turn off the airconditioning？ A：（ Checks） The airconditioning is already off， ma39。ll be right back? here is a blanket， and hot water for you． Anything else？ B： No， thanks． A： Good night， ma’am. Words and Expressions elevator n．電梯 corridor n．走廊，回廊 delegation n．代表團 extra a．額外的，外加的 blanket n．羊毛毯，毯子，毛氈 第十單元 常見的餐廳英語問題 常見的餐廳英語問題 (Q:服務(wù)員 A:顧客 ) A: Have you got a table for two, please Q: Certainly, sir. I39。d like a glass of water, please. Q: Certainly, sir. I39。s a table free by the window. Q: Sorry, sir. The table has been reserved. A: What do you remend? Q: How about a green tea or a jasmine tea? A: I like to have a cup of coffee, please. Q: Certainly, madam. What kind of coffee would you like? Q: 給您 .砂糖就在那邊 . Q: Here you are. You39。t happen again. 第十一單元 其他服務(wù)用語 表示安慰： Don’t worry, madam. We’ll see to ，別擔(dān)心。 There is no hurry, sir. Take your ，時間充足，請您慢慢 …… It won’t be too long, ，不會花您太多的時間。我很樂意幫您。 Yes, certainly, just leave it to us, 。 My name is if there is anything I can do for you, just let me 字是 ……，如果有事需要我?guī)兔φ埜嬖V我。謝謝。我?guī)筒坏侥恪? I’m sorry, madam, I’m not sure, but I’ll ask my manager/the chef about it for you. 對不起，夫人，我不能確定，但我將會問我的經(jīng)理 /廚師。 表示高興： My pleasure, I’m happy everything was to your ，我很高興一切都能令您滿意。 表示關(guān)懷： Did you have a nice trip?旅途愉快嗎？ Are you all right, sir?先生，一切可好？ I hope you did not hurt 。請讓路： Excuse me, ，請讓讓。 表示不同意： Not really. It’s good value for the 。我能讓我經(jīng)理過來嗎？ Pardon?請您再說一遍好嗎？ 電話用語： **hotel , front desk . Can I help you?飯店，前廳。 Would you like to leave a message? 你要留口信嗎 ？ 起，請再說一遍，好嗎？ I beg your ，請再說一遍，好嗎？ 前廳： Have you a reservation?您預(yù)定過了嗎？ May I know your name and room number?您能告訴我您的名字與房間號嗎？ Here is your room 。 One moment ,madam. I’ll bring them to you right away .等一會兒，夫人。 May I take your order ,sir?您要點菜嗎？ What would you like to have ,coffee or tea?您要喝咖啡還是茶？ Would you like to have any wine with you dinner?您用餐時要喝點酒嗎？ Service hours are:（餐廳）供應(yīng)時間是： 7: 9: 7 點到 9 點。 銷售用語： What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？ Here is a brochure of our hotel and 表。 公關(guān)用語： May I introduce myself?讓我介紹我自己。 you have any problems, please feel free to contact us . 如果你有任何需要，請隨時聯(lián)系我們。 3. How many nights will you stay this time? 這次入住您會住多少天？ 4. Which room would you like, smoking room or nonsmoking room? 您是要吸煙房間還是不吸煙房間？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生 /女士，不好意思，打攪一下。希望您在這里居住愉快。 25． My pleasure. 很高興為您服務(wù)。 37． May I have your baggage tag, please? 請出示您的行李牌？ 38． Are you a hotel guest? 你是住本酒 店的客人嗎？ 39． I’ m very sorry to have kept you waiting? 對不起，讓您久等了。 49． Can I e through, please? 我可以從您這邊穿過去嗎？ 50． Would you pay cash, please? 您能付現(xiàn)金嗎？ 51． Will you please show me your passport? 您的護照能給我看一下嗎？ 52． Can you tell me where the post office is? 您能告訴我郵電局怎么走嗎？ 53． We don’ t accept tips, thank you very much. 非常感謝您的好意，我們不收小費。 62． Is there a message for me?有我的留言嗎？ 63． Could you wait in your room, please? 請您在房間等一下好嗎？ 64． I need laundry now. 我現(xiàn)在需要洗衣。 70． Just a moment please , I have brought your baggage. 請稍等一下，我去推一個行李車。 I ‘ m sorry. We can’ t find the guest name on our hotel list. 7 . 介意我把電話轉(zhuǎn)接到接待處讓他們?yōu)槟橐幌拢脝幔? Would you mind connecting the line to reception to check it? 8. 我再幫您查一下，請稍等。這里是總機，您有一個外線電話，介意我接入您的房間嗎？ How are you, sir? This is the operator. You have an outside line. May I put it through ？ 14. 晚上好，丹尼斯先生，布魯斯先生的電話，請問您是否需要接聽？ Good even