【正文】 ctricS h an g h ai Eas t DragonZ ip p er M ak ing CoS h an g h ai Fud an Kings tarLimite dS h el lWy ethA y e rst9 w H 翰威特 Our Experience in Tele Industry in Asia Pacific 翰威特在亞太地區(qū)電信業(yè)的服務(wù)經(jīng)驗(yàn) 10 w H 翰威特 Our Clients in Tele Industry and Information Industry (翰威特在電信及信息行業(yè)的客戶 ) Airt o uch Co mm unicationAlcatel C o mm u nicationsA m erit e chATTBC Tele co mBCE ( Bell Cana daEnter prises )Bell A tlan ticBellSouthBritish Tele co m m u nicationCable Wi rele ssCable Wi rele ss Co m mCincin nati BellDDIDeut sche Tele k o mFr a nce Tel eco mG TEJ a pan Teleco mK o nin k lij ke PTTLeg end Co m put erNede rlandMa nnes m a nnMCI Co mm unicationsMedia o ne G roupNet co m Syste m sNew Z eala nd Tele phoneCo m panyNigerianTeleco m m u nications( Nit el )Nippon Telegraph TelephoneO livett iO rang ePh ilippine Long D istanceTelephone C o .Port uga l Tele co mSBC C o mm unicat ionsSinga poreTeleco m m u nicationsSK Tel eco mSouthern New Engla ndTeleco m mSprintTele Dan m a r kTelebrasTeleco m C o rp o f N ewZ eala ndTeleco m ItaliaTelef o nica de Espa naTelef o nos de MexicoTeleport Co mm un icationsG roupTelstra TIMU S W estVoda fone G roupWorldco m11 w H 翰威特 ? Success in workforce planning requires HR to: 成功的進(jìn)行員工隊(duì)伍戰(zhàn)略部署計(jì)劃需要人力資源部門來： — Understand outes desired by business 了解企業(yè)經(jīng)營的預(yù)期成果 — Understand business strategies for obtaining outes 了解獲得這些成果所要采取的經(jīng)營策略 — Define best anization structure to support business strategy 設(shè)計(jì)最佳組織結(jié)構(gòu)來支持經(jīng)營戰(zhàn)略 — Define people requirements needed to achieve business strategy 確定完成企業(yè)經(jīng)營策略所需的員工素質(zhì)能力要求 — Develop strategies for delivering people requirements 制定將員工能力付諸于實(shí)踐的策略 — Develop techniques for monitoring progress toward goals 發(fā)展對(duì)于達(dá)到目標(biāo)的進(jìn)程進(jìn)行監(jiān)控的技能 Linking People Strategy to Business Strategy 將人力資源戰(zhàn)略與企業(yè)經(jīng)營戰(zhàn)略相聯(lián)系 12 w H 翰威特 Rewarding 薪酬管理 Align Organization to Business Strategy 組織與經(jīng)營策略相統(tǒng)一 Desired Business Results 經(jīng)營目標(biāo) Business Strategies 經(jīng)營策略 People Requirements 對(duì) 員工的要求 HR Strategies 人力資源策略 Employee Needs 員工的需求 HR 人力 資源 Performing 績效管理 Learning 培訓(xùn)發(fā)展 Staffing 人員配置 Employee Satisfaction 員工滿意 Customer Satisfaction 客戶滿意 Organizing 組織管理 13 w H 翰威特 Our Understanding of Your Situation 我們對(duì)貴公司的理解 14 w H 翰威特 Our Understanding of Your Situation 我們對(duì)貴公司情況的理解 — Number of employees: Over2700 員工人數(shù) : 2700余人 — Registed Capital: RMB 注冊(cè)資本： — Main line of business: 經(jīng)營范圍 : ? Products or services: Application software and solutions 產(chǎn)品或服務(wù) : 應(yīng)用軟件的供應(yīng)商和解決方案的提供者 ? Operation location: Shenyang Dalian 主要營業(yè)地 : 沈陽和大連 15 w H 翰威特 Business and HR Issues 企業(yè)經(jīng)營及人力資源狀況 ? Company is experiencing increasing petition for talent and market share 面臨日趨激烈的人才及市場(chǎng)份額的競(jìng)爭(zhēng) ? Current human resources systems do not support the firm’s need to be more petitive in the market and the war of talents 現(xiàn)有人力資源體制不能有效支持企業(yè)提高人才及市場(chǎng)競(jìng)爭(zhēng)力的要求 ? Need to address the efficiency, petitiveness, and longevity of current anization structure 需要提高現(xiàn)有組織結(jié)構(gòu)的效率、市場(chǎng)競(jìng)爭(zhēng)力以及有效壽命 — WTO will have an impact on your petitive situation 中國入世對(duì)你們的競(jìng)爭(zhēng)地位將產(chǎn)生影響 ? Need to develop an effective pensation and performance management program that: 著手制定 有效的 薪酬激勵(lì)和績效管理計(jì)劃 ，此計(jì)劃將： — Is in alignment with business needs and results 與企業(yè)經(jīng)營績效相互協(xié)調(diào) — Helps attract, retain and motivate employees, especially for management staffs 幫助吸引，留用和激勵(lì)員工 ,尤其針對(duì)管理層 — Rewards petency and/or contribution 獎(jiǎng)勵(lì)員工能力和 /或貢獻(xiàn) 16 w H 翰威特 Our Response to Your Needs 我們對(duì)貴公司需要的反應(yīng) ? The remainder of this document presents Hewitt‘ s initial suggestions regarding how we might partner with Neusoft to resolve the issues at suggested approach is in three main phases: 這份文件的以后部分呈現(xiàn)了翰威特公司的初步建議，有關(guān)為了解決相關(guān)問題我們將如何與東大進(jìn)行合作。我們特別指出了我們對(duì)貴公司需求的理解、完成這個(gè)項(xiàng)目的方法過程以及翰威特公司與東大合作的許多細(xì)節(jié)問題。本文本中所包括的信息說明了我們將如何進(jìn)行這個(gè)項(xiàng)目。我們隨時(shí)歡迎貴公司的指導(dǎo)，并希望貴方提出你們的想法以改進(jìn)我們的建議方案。實(shí)際上，翰威特更主張?zhí)峁┮徽兹娴娜肆Y源方案，對(duì)公司的長遠(yuǎn)發(fā)展更為相關(guān)。我們將： — Review all technical aspects of your systems and determine where there are gaps and areas for improvement 審核東大系統(tǒng)中所有的技術(shù)要素，并確定其中的差距與不足之處 — Assess the link between your human resource practices and your stated business results 評(píng)估 東大人力資源方案與您所陳述的經(jīng)營結(jié)果之間的關(guān)聯(lián)性 ? Determine if the link is strong or not 確定這一關(guān)聯(lián)性是否緊密 ? Begin outlining how to improve the system 開始規(guī)劃如何改進(jìn)該系統(tǒng) 26 w H 翰威特 Phase 2A Assessment of Current HR Practices 第二階段 A：現(xiàn)有人力資源方案評(píng)估 ? Key Outes: 關(guān)鍵結(jié)果： — At the end of this Phase, Hewitt will have a thorough understanding of Neusoft?s HR practices specifically related to Performance Management and Compensation 該階段結(jié)束時(shí)，翰威特咨詢公司將充分理解東大的人力資源方案，尤其是那些與績效管理和薪酬密切相關(guān)的方案 — This information will be used to draft a report to Neusoft outlining key areas for improvement and proposals for next steps 我們將根據(jù)該信息草擬一份報(bào)告，以便向東大概述關(guān)鍵的改進(jìn)之處及后續(xù)步驟提案 27 w H 翰威特 Phase 2B Assessment of Current HR Practices Presentation to Management第二階段 B：現(xiàn)有人力資源方案評(píng)估向管理層進(jìn)行演講介紹 ? Once Hewitt has gathered all the information from the executive interviews, focus group (if applicable), and assessment of human resource practices we will make a halfday presentation to management 翰威特咨詢公司在從高層經(jīng)理面談、核心小組 (備選 )面談及人力資源方案評(píng)估中收集到所有信息之后 ， 我們將向東大管理層進(jìn)行一次為期半天的演講介紹。 37 w H 翰威特 Process Steps (Con’t) 程序步驟 (續(xù) ) — Hewitt will design appropriate tools (., interview guide, questionnaire) to prepare for information gathering 翰威特將設(shè)計(jì)恰當(dāng)?shù)墓ぞ?(例如面談指導(dǎo)和問卷 )，從而為信息收集做準(zhǔn)備 — The project team will meet to finalize the template and information gathering tools 項(xiàng)目小組將會(huì)面并且最終確定模式和信息收集的工具 ? Oute: Neusoft will have a useful job description template that serves its purposes。因此，他們被要求參加培訓(xùn) — Hewitt will conduct job documentation training。與目前的薪酬體系相關(guān)的問題以及有關(guān)特點(diǎn)的廣泛信息，對(duì)將來的體系的初步想法