【正文】 tionally well defined. The system application is pervasive across all areas of the business. ? There is evidence of excellent cooperation and support by all suppliers. ? Supplier quality and cycle time incidents have been reduced significantly. The organization feels their supplier base is meeting or exceeding their needs.8 Is there an effective supplier certification program or equivalent supplier continuous quality improvement program?Considerations:a. There is a system for certifying suppliers.b. There is a process which ensures continuous quality improvement of procured products and services and the rewarding of suppliers for their involvement in the programsc. The system allows for customers to verify supplied product conformance to requirements either on site or at the supplier’s site when required by the purchasing documents.d. Procedures are in place to identify, collect, file, store and dispose of all records pertaining to supplier certification.Performance Level for Element 8SCORE 1: ? There is no supplier improvement program. SCORE 2: ? The organization is beginning to define their needs for supplier quality improvement. ? A few areas of the business are working with specific suppliers to improve the quality of procured products. ? A program has been defined for the continuous quality improvement of procured products and services. ? Some major areas of the business actively utilize this program with their key suppliers. ? Some managers are supportive of supplier quality improvement efforts.SCORE 3:? The organization’s procured products and services quality improvement program includes supplier certification procedures and criteria. ? Most areas of the business participate in the program and a few suppliers have been certified. ? A policy exists which allows customer verification of supplied material conformance to requirements and bees part of the purchasing agreement/order if required. ? Records pertaining to the quality improvement programs with suppliers are retained as quality records.SCORE 4: ? Most of the organization’s suppliers are active in the supplier quality improvement program. ? Many key suppliers are certified. ? There is evidence that the supplier improvement activities are having positive results on total cost of quality and improved product quality.SCORE 5: ? The supplier quality improvement program is exceptionally well defined. ? As required, the organization actively involves customers in the supplied material conformance process on site or at the suppliers’ site. ? Certification of suppliers has resulted in quantified cost savings. ? There is evidence that certified suppliers are rewarded as preferred suppliers when making sourcing decisions. ? All suppliers are involved to some extent in the certification and/or continuous improvement program.9 Is the product or subassembly, and process to produce it routinely reviewed and are goals/plans established to continually improve at the required rate?Considerations:a. The organization regularly reviews performance of critical manufacturing metrics (quality, cycle time, on time delivery, product audit or reliability performance, equipment maintenance, SPC, process change management, and scrap) with management. Typical metrics are in Sigma, PPM, TDU, or DPU. b. Process goals are set using Quality Functional Deployment (QFD) or equivalent methodology.c. Quality/Process improvement and cycle time reduction plans are in place. Product, subassembly, and process improvement results are in line with corporate/organizational improvement goals and customer requirements.e. Quality metrics and management reviews records are maintained as Quality Records.Performance Level for Element 9SCORE 1: ? There are no signs of measurement tracking to establish quality and process goals and improvement plans. SCORE 2: ? Some areas have used measurement tracking to establish quality and process goals and improvement plans. ? Performance to goal reviews are conducted in some major areas of the business unit. ? Management plans to increase goal setting and performance tracking within the total organization.SCORE 3: ? Improvement goals and measurements have been established in many areas. ? Critical, high impact areas are meeting the internal goals. ? Management reviews are conducted on products, subassemblies, and processes in most major areas of the business unit. ? Product baselines are documented and maintained to include all materials and specifications used in the process. ? Traceability and conformance measurements to baseline documentation is recorded and maintained for all processes. ? Quality metrics and records of management reviews are maintained as Quality Records.SCORE 4: ? Management in all areas of the business unit conducts product and process reviews. ? Goals and improvement plans with the appropriate measurement systems are in place for all products, subassemblies, and processes, including quality and process improvement, on time delivery, and cycle time reduction plans. ? Product, subassembly, and process improvement results reflect rates of improvement that are in line with established goals and demonstrate positive sustained results.SCORE 5: ? There is an exceptional goal setting and measurement system in place. ? Goals are tightened based on past performance. ? There are regularly scheduled reviews that focus on innovative products, subassemblies, and process improvements. ? Counsel was sought by others to benchmark this activity. ? There is evidence that world class results have been achieved.10 Does a system exists to assure that purchased materials, as received, conform to documented requirements prior to use?Considerations:a. There is a documented policy to assure conformance to requirements for purchased products. Th