【正文】 tors and actresses worldfamous. It will also make a lot of money for the producer. Some soaps run for years. Others flash across our screens for a year or two, and then vanish. Some viewers get so involved in a soap that they imagine the characters are real. A worldwide successful soap can start a fashion and hit the headlines. How are they written? Soaps are written to a formula. The main types are: A. The rich and grand Often, the main characters belong to one family, and they run a family business. Viewers watch them for the glamour of big houses, fast cars and huge business deals. B. The professionals These soaps take place in a workplace. Hospitals and hotels are popular. The main characters are doctors and nurses, managers and room staff. Patients / guests e and go, but there is plenty of opportunity for drama and crises. These are mixed in with plicated bits of the characters39。t get it. A: I e to school by bus every day and sometimes it turns out to be a terrible experience. I mean a bus ride. If the worst es to the worst, you may find yourself on an overcrowded bus with no order, and in a nearriot. I39。t believe unless you saw it with your own eyes. B: Yes? A: At the bus terminal there was a big crowd. Because the bus was a little late, the crowd grew bigger and bigger. When the bus finally arrived, the waiting crowd turned into a charging mob, rushing the door. B: What craziness! A: Then some young guys pushed hard and elbowed their way to the front. They wanted to get on as fast as possible so they could get a seat. A woman carrying a baby lost her balance and fell down in this mad scramble. But those guys still pushed and pressed their way onto the bus, leaving others to take care of her. B: It39。t she take a seat then? B: The seats were occupied by two robust young men who totally ignored her presence. It was an elderly man who finally got up and offered her his seat. A: Those young men were too preoccupied with themselves. B: Yes. They have the mefirst mentality. A: There39。m all for developing socialist ethics, and the socialist moral standards ought to be passed down from generation to generation. DIALOGUE II （P 29）UncertaintyAlbert, the careless caretaker, saw a light on in the office one night. He went inside and found the safe had been burgled. The police found all the doors and windows locked. They questioned Albert for several hours. This is part of the interrogation. P: How did you discover the burglary? A: I saw a light on in the office. I was puzzled. I thought I39。t someone have been working late? A: Mm ..., no, that was not possible. I remembered clearly that ... that I39。t tell. I might have overlooked some corners. P: Are you certain that you had only overlooked some corners? A: Mm ..., it39。m as baffled as you are, sir. To tell you the truth, I never thought of looking behind the cabinets. The people working late never go behind there. They sit behind their desks, and they walk to and from the cabinets! I39。s Nightmare1. The jumper I had been given for my birthday was too small for me, and one day while showing some friends around London, I thought it would be sensible to dash into the large department store where it had been bought and exchange it for a larger one. I told my friends to wait in the car and rushed into the store. The girl I spoke to at the counter was extremely helpful but unfortunately they had no others in my size, so I left with the original gift after putting it and the receipt for it back in my bag. 2. I dashed out of the store to rejoin my friends, who were still waiting in the car. 3. Excuse me. Stop right there! You39。t really fort me. Their sudden, ruthless behaviour and their rudeness and insensitivity had left me badly shaken, and I dread to think what would have happened if I had had a less clearcut case or had been in a more fragile state. * * * * * To err is human, to forgive, divine. —Alexander PopeREADING II （P 32）A Letter of Complaint14 Shakespeare Drive, Solihull, West Midlands. 31st July 1986 The Manager, The Falstaff Restaurant, Oxford Avenue, StratforduponAvon, Warwickshire. Dear Sir, I am writing to make a strong plaint about the impolite treatment my guests, my wife and I received when we visited your restaurant last Friday evening. On booking a table for four by telephone on Wednesday we were assured that there would be ample room for us despite the fact that you had only been open for a few days and were already heavily booked. We appreciate that there must be great demand for restaurant meals at this time of the year in such a popular and historic area but we were not expecting such an illmannered reception on the part of your head waiter. Our American guests are currently touring the Shakespeare country and were looking forward to a traditional English dinner in such a charming, picturesque setting. Our hopes for an enjoyable evening out were immediately ruined when your head waiter informed us that he had received no booking in our name and, consequently, no table was reserved for our party. My wife and I protested at this and asked to speak to the Manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to smooth over the unpleasantness we had experienced. We also had to wait some considerable time before the menu was brought to us and our order taken. I trust you will give this plaint your prompt attention as the whole embarrassing incident was a great disappointment to our guests and sets a very bad example of English hospitality. Unit 4DIALOGUE I （P 39）Pollution ControlA: So you39。ve always thought of London as a city full of fog. It must be terrible living there. B: That39。ve found this city clean. A: Ah, but this is a suburban area. Go to the industrial zone and you39。t have been built in an urban area. And they should