《溝通技巧英文》ppt課件-預(yù)覽頁
【正文】 ral munication. ? Courtesy is more important and advantageous in business writing than it is in face to face munication or conversation. ? Courteous message strengthen present relations and make new friends. ? Courtesy is a goodwill builder. Courtesy may be achieved by the following. ? Be truly tactful, thoughtful, and appreciative. ? Omit expressions that annoy, distress, or disparage. ? Answer all you mail promptly. ? Grant and apologize candidly. COMMUNICATION SKILLS. Correctness ? To be correctness in munication principle should be borne mind ? Use the correct level of language . ? Include only accurate facts words, and figures. ? Maintain acceptable writing mechanics . ? Apply the following qualities . ? Avoid switching from third person to 2nd person if you are writing in the third person don’t use l , am ,me ,we, you. ? Vary your sentence structure . ? There should be proper grammar , punctuation, spelling , and paragraphing. COMMUNICATION SKILLS. COMMUNICATION SKILLS ? The Four Fs required Good Communication: ? Focused ? Flexible ? Fast ? Friendly COMMUNICATION SKILLS. ? Composition of Communication: 07% Words 38% Voice Tonality 55% Body Language COMMUNICATION SKILLS COMMUNICATION SKILLS. COMPOSITION OF COMMUNICATION W o r d s 7 %Vo i c e T o n a l i ty 3 8 %B o d y L a n g u a g e 5 5 %COMMUNICATION SKILLS. BARRIERS OF COMMUNICATION 1. Language. 2. Perception. 3. Perception about munication. 4. Emotions, amp。 hear me? ? N eeds :What are their needs? What are your needs as the speaker? ? C ustomized: What specific needs do you need to address? ? E xpectations : What do they expect to learn or hear from you? ? Develop :specific questions which fit into each of these eight categories and ask the client or audience to tell you what they want. Essentially, ask them what they need and give it to them. COMMUNICATION SKILLS. ATTITUDE When you change your thinking, you change your belief。 when you change your attitude, you change your life. (Eisenhower) COMMUNICATION SKILLS. LISTENING COMMUNICATION SKILLS. LISTENING “The other half of munication skills……… . and an essential key to increasing your results.” COMMUNICATION SKILLS. When you rearrange the letter LISTEN, what word do you get? COMMUNICATION SKILLS. COMMUNICATION SKILLS. ? LISTENING ? You will always learn more by listening than by speaking. ? Most people need and want someone who will listen to them with individual attention. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? LISTENING ? Listen 85 percent of the time, speak 15 percent, your whole world will shift, and you will learn more, too. People value a good listener. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? Active Listening: Focus attention on speaker am
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