【正文】 希望對(duì)收信人產(chǎn)生一種怎樣的影響呢？是歉意的，勸說(shuō)性的，還是堅(jiān)決的，要求性的。多用一些簡(jiǎn)單明了的語(yǔ)句，用我/我們做主語(yǔ)，這樣才能讓我們的信函讀起來(lái)熱情，友好，就象兩個(gè)朋友之間的談話(huà)那樣簡(jiǎn)單，自然，人性化。人都是感性的，所以您需要在您的信函里體現(xiàn)感性的一面。商務(wù)信函寫(xiě)作的要點(diǎn)寫(xiě)作商務(wù)信函并不要求您使用華麗優(yōu)美的詞句。時(shí)間主題稱(chēng)呼正文結(jié)束語(yǔ)簽名聯(lián)系方法這部分內(nèi)容要完整,包括寫(xiě)信人姓名、職位、公司名稱(chēng)以及聯(lián)系方法（地址、電話(huà)、傳真、郵箱、網(wǎng)址）。尤其當(dāng)您是第一次跟收信人聯(lián)系的話(huà)，正式的商務(wù)信函能讓您留給對(duì)方非常專(zhuān)業(yè)的印象。您知道，當(dāng)一封Email發(fā)送出去后，只要收信人在線(xiàn)，他可以幾分鐘內(nèi)就收到。1附件 Enclosure如果信中有附件，.。例如：“Sincerely,” “Best Regards, ”or “Yours Truly,”.結(jié)束語(yǔ)寫(xiě)在結(jié)尾語(yǔ)下隔一行，只有第一個(gè)字母大寫(xiě)，后面加逗號(hào)。我們會(huì)在后面繼續(xù)討論寫(xiě)作商務(wù)信函的一些技巧、規(guī)則。如果是第一次通信，也可以利用開(kāi)頭語(yǔ)作必要的自我介紹，并表明目的要求。較常使用的有Dear Sirs, Dear Madam, Dear ,。另外，如果不是完全公事化的書(shū)信往來(lái)，或者已經(jīng)從公事的關(guān)系漸漸發(fā)展成為帶有私人性質(zhì)的友好信件往來(lái)，由于稱(chēng)呼這一欄的內(nèi)容已經(jīng)說(shuō)明了收信人的身份，所以可以不必填寫(xiě)封內(nèi)地址。當(dāng)我們撰寫(xiě)傳統(tǒng)信件時(shí)，直接使用這種信箋紙就可以。主要特征就是每行均從左邊頂格寫(xiě)，常常采用開(kāi)放式的標(biāo)點(diǎn)方式，即除了信文部分，其它部分在必要時(shí)才使用標(biāo)點(diǎn)。當(dāng)買(mǎi)家和供應(yīng)商從互相并不了解的基礎(chǔ)上開(kāi)始進(jìn)行業(yè)務(wù)聯(lián)系時(shí)，買(mǎi)家通常是怎樣來(lái)評(píng)估跟他聯(lián)系的供應(yīng)商的呢？[參考全美最暢銷(xiāo)的貿(mào)易書(shū)籍“Building an ImportExport Business”] 以下5個(gè)方面是買(mǎi)家最關(guān)心的：供應(yīng)商如何回復(fù)買(mǎi)家的郵件？供應(yīng)商網(wǎng)上的簡(jiǎn)介和/或目錄是否做得專(zhuān)業(yè)？當(dāng)買(mǎi)家詢(xún)問(wèn)信息時(shí)，供應(yīng)商是否完整答復(fù)所有問(wèn)題？供應(yīng)商的信頭是否寫(xiě)明了公司地址和傳真號(hào)碼？供應(yīng)商如何答復(fù)買(mǎi)家提出的要求？供應(yīng)商多久做出答復(fù)？供應(yīng)商是否愿意對(duì)產(chǎn)品進(jìn)行修改？買(mǎi)家詢(xún)問(wèn)多個(gè)問(wèn)題時(shí)，供應(yīng)商是否答復(fù)所有的問(wèn)題？供應(yīng)商的信用如何？供應(yīng)商的銀行信用記錄如何？供應(yīng)商銀行帳戶(hù)開(kāi)立的年數(shù)？大致的通常收支情況？銀行給供應(yīng)商的貸款額度？銀行對(duì)供應(yīng)商的帳戶(hù)情況是否滿(mǎn)意？供應(yīng)商貿(mào)易往來(lái)的信用如何？合作者與該供應(yīng)商的合作年數(shù)？ 供應(yīng)商可承受多大的定單？交貨是否及時(shí)？是否能準(zhǔn)確地完成定單？供應(yīng)商是否使用了標(biāo)準(zhǔn)質(zhì)量管理認(rèn)證體系？比如ISO 9000、ISO 14,000(環(huán)境)、Hazard Analysis at Critical Points(適用于出口美國(guó)的海產(chǎn)品)由此可見(jiàn)，您的商務(wù)信函寫(xiě)作能力直接影響到買(mǎi)家對(duì)您公司的評(píng)估。您是否有這樣的感受，花費(fèi)了大量的時(shí)間和精力，對(duì)自己所寫(xiě)的信件是否專(zhuān)業(yè)、是否符合通常的規(guī)范卻沒(méi)有十足的把握。您給他的每一份信函、郵件或者傳真，都代表著您公司的形象，顯示您公司的水平和實(shí)力，同時(shí)，相信您也一定是用這種方式來(lái)評(píng)估和了解您的買(mǎi)家。①開(kāi)頭接受索賠：⑴⑸We hope that the goods will be sent ③要求行動(dòng)⑴We shall be glad to learn from you that you are preparing to make some allowance for the ⑵We would be much pleased that the case be settled on an amicable ⑶In view of our friendly business relations, we are sure that the matter will be settled ，我方相信此事定會(huì)得到妥善解決。⑸The quality of this lot of goods is so far below the standard that we cannot use them for our ，我們無(wú)法使用。⑸We hope you will be well pleased with the goods and that we can establish a pleasant and lasting business connection with ，并盼望能與你們建立起愉快而持久的業(yè)務(wù)關(guān)系。③結(jié)尾⑴ Please do not hesitate to write to us if you need further ，請(qǐng)寫(xiě)信給我們。⑸ To acquaint you with``` we handle, we are sending you a modity list and several sample books for your 的的函悉，很高興貴公司愿與我方在來(lái)函詢(xún)問(wèn)大量購(gòu)買(mǎi)的條件。請(qǐng)蒙貴公司報(bào)以最低價(jià)格和可接受的付款條件，不勝感激。我們?cè)敢庥猛ㄍǔ５馁Q(mào)易條件付款，即收到銀行結(jié)算單后30天付款。We would like to inform you that we will be accepting orders for the new 100A and 101A models beginning March and expect to you new prices within this ，并將于本周內(nèi)將新價(jià)格電郵給你方，特此告知。5.```interest us```Your ad in today’s China Daily interests us, and we will be glad to receive samples with your lowest prices FOB 《中國(guó)日?qǐng)?bào)》上的廣告很感興趣。 will be interested in```We will be interested in discussing terms with the final decision has been made, would you please tell us what discounts you offer on bulk purchased？請(qǐng)告知貴公司對(duì)批量購(gòu)買(mǎi)提供的折扣率，待我方做出最終決定后與貴方洽談具體事宜。在商業(yè)信函中，意思相同的套語(yǔ)有好幾個(gè)，目前多傾向于用We shall appreciate it very much```.There is a brisk demand for these 詢(xún)盤(pán)與請(qǐng)求有用句型 you please``` This pany specializes in student exchanges between Europe and you please send us a copy of your summer calendar of forthing cultural and educational events? 本公司專(zhuān)門(mén)舉辦中歐學(xué)生的交流活動(dòng)，敬請(qǐng)寄送暑假文化教育活動(dòng)日程表一份。第一篇：英文商務(wù)信函常用句式As the season is rapidly approaching,```由于季節(jié)很快來(lái)臨，We shall be very much obliged ```原義是“我們將非常感激”。Will you please send us your pleted/general/latest/current catalogue and pricelist? 請(qǐng)寄送貴公司總的、普通的、最新的、最近的目錄和價(jià)格表。Please send us your keenest quotation for snooker are interested in purchasing them but we need to have further details of the costs before making a final ，我們有興趣購(gòu)買(mǎi)，但需要進(jìn)一步了解有關(guān)價(jià)格的詳細(xì)情況才能作出最后決定。 intend to/ want to/would like to ```We intend to purchase two Sony TV sets before the end of the fiscal year, and we should appreciate your offering us the best ，敬請(qǐng)貴方報(bào)出最優(yōu)價(jià)格。Please inform of your best delivery dates and the terms of would like to pay on the usual trade terms, 30 days after monthly statement 。我方將寄送最近的目錄連同大連到岸報(bào)價(jià) are prepared to ``` We are prepare to purchase substantial quantity of polyester cotton blended fabrics of the following specifications, and shall appreciate your quoting us your rock bottom prices and acceptable terms of ，詳細(xì)規(guī)格如下。很感興趣⑶With reference to your inquiry of``` we shall be glad to supply``` at the price of ``` 關(guān)于貴方的價(jià)格供應(yīng)⑸Your inquiry dated``` has obtained our best and immediate ⑵ We take pleasure in enclosing a detailed quotation for```我方很高興附上⑷Enclosed is our latest catalogue together with a revised price list showing our best possible ，從中貴方會(huì)看到我方可以提供的最佳條件。寄上商品目錄和一些樣品冊(cè)，供您參考。⑷ We assure you that your order, which we look forward to receiving, will have our immediate ，并保證將在第一時(shí)間處理貴公司的訂單。⑷The goods we ordered from you on June 6 haven’t arrived 。⑽We regret that only 20 sets have been received to date whereas our order indicates，迄今為止我們只收到了20臺(tái)貨物，而我們訂購(gòu)的是25臺(tái)②指出具體的行動(dòng)來(lái)解決問(wèn)題⑴Would you please send someone to repair it today？您能今天就派人來(lái)修理嗎？ ⑵Please send us the replacement no later than June ⑶We would like someone to e and fix it ⑷Please look into this matter at once and let us know the reasons for the ，盡早通知我們延遲的原因。⑵Unless your assignment reaches us no later than```, we will cancel our ⑷You’ll have to make pensation for all our ⑸I hereby inform you that I am lodging a formal plaint with your ，我公司將正式投訴貴公司。should reach you in three days```⑵The attached check for``` is Newton’s way of assuring you that your satisfaction is very important to us.⑶By```(time), your three Dove Bicycles should reach you at ```：⑴We understand your concern about the ```As always, we are willing to do as much as we reasonably can to make things right.⑵You were right in assuming that ```We are always interested in doing whatever we can to make our sales satisfactory.⑶Your order and request are sincerely are always grateful for the opportunity of serving you in the best way we can.②間接拒絕索賠⑴The best we can do is```⑵```permit us to serve you only as a cash customer⑶We feel at this time you will be acting in your own interest by```⑷We must consider the sale final.⑸In view of this explanation, you will understand