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emand business2023/1/228Global Services169。Recognizing the need to adjust the relationship over time 167。 2023 IBM Corporation169。 Outsourcing takes place when an anization transfers the ownership of a business process or function to a supplier. 167。 Customer39。 countrywide coverage to provide PC related services such as: PC refreshment, upgrade, maintenance, virus check, remote and onsite support, etc. CLIENT’S BENEFITS:167。 Lack of proper resources to support its 34 branches167。 Emerging technologies trigger integration across value chains167。 A client’s market increasing customization of products and delivery lead to demand for faster innovation167。 2023 IBM Corporation169。Global Services169。 2023 IBM CorporationAn on demand business is an enterprise whose business processes—integrated endtoend across the pany and with key partners, suppliers and customers—can respond with speed to any customer demand, market opportunity or external threat.On Demand Business: More than Just Getting Better 2023/1/222Global Services169。 2023 IBM CorporationWhy do GCG clients need to transform ?167。 Industry consolidation lead to increasing focus on panywide transformation167。 2023 IBM CorporationOn Demand Business Designs Deliver Significant Results Sony ChinaPC OutsourcingCLIENT’S BUSINESS ISSUES:167。 SO leverage Blue Express39。 PC configuration and service standardized under IBM’s mitted service level.167。 2023 IBM CorporationWhat is Outsourcing?167。 2023 IBM CorporationCLIENT BUSINESS PERFORMANCE BEFORE AND AFTER OUTSOURCING: PROFITABILITYPerformance Relative to Industry (in standard deviations from industry mean)EPS Revenue EPS TrendCompany performance (relative to industry) prior to the outsourcing engagementCompany performance (relative to industry) in a 23 year period after the outsourcing engagementThe Impact of Outsourcing:Early analysis in the new study shows significant improvements in client profitability in a 23 year period after the start of the outsourcing engagemen