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【正文】 nderstand?Very DifficultDifficultFairly EasyEasyVery EasyNoCommenta.The brochure distributed to you by the University when you joined the University.□□□□□□b.Member Benefit Statement□□□□□□c.Information available from the Internet□□□□□□ Part 4 Administration Service In the past 6 months, how many times you have used the administration/Call centre service of the scheme service provider?Never1 33 67 910 or more□□□□□ Are you satisfied with the administration service provided by the scheme service provider?StronglynotSatisfiedNot SatisfiedAcceptableSatisfiedStronglySatisfiedNoCommenta.Membership Enrolment□□□□□□b.Fund Transfer□□□□□□c.Change of Investment Mandate / Asset Switching□□□□□□d.Enquiry□□□□□□ Are you satisfied with the service of the Call Centre of the scheme service provider?StronglyNotSatisfiedNot SatisfiedAcceptableSatisfiedStronglySatisfiedNoCommenta.Politeness of the staff in Call centre□□□□□□b.Knowledge level of
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