酒店房務(wù)部全套術(shù)語(英文-2)-全文預(yù)覽
【正文】 30 and 90 days.OVERFLOW FACILITYA property selected to receive central system reservation requests after room availabilities in the system’s participating properties within a geographic region have been exhausted.OVERSITAYA guest who stays after his or her stated departure date.PACKAGE PLAN RATEA special room rate for a room as part of a bination of events or activities.PAID – IN – ADVANCE (PIA ) GUESTA guest who pays his or her room charges in cash during registration. PIA guests are often denied in – house credit.PAID –OUTCash disbursed by the hotel on behalf of a guest and charged to the guest’s account as a cash advance.PAYROLL ACCOUNTING SOFTWAREA back office puter application that processes such data as time and attendance records, pay distribution, and tax withholding.PERFORMANCE STANDARDA required level of performance that establishes the acceptable quality of book.PIA ( PAID – IN – ADVANCE ) LISTA guest who pays his or her room changes in cash during registration. PIA guests are often denied in –house credit.PICK – UP ERROR Page 20 of 32Rooms Division OperationsAn error in manual and semiautomated systems that occurs when the user enters an incorrect previous balance or transactions value in the process of posting.POINT OF SALEThe location at which goods or service are purchased. Any hotel department that collects revenues for its goods or services is considered a revenue center and thus a point of sale.POINT – OF – SALE ( POS ) SYSTEMA puter network that allows electronic cash registers at the hotel’s points of sale to municate directly with a front office guest accounting module.POSTINGThe process of recording transactions on a guest folio.POTENTIAL AVERAGE RATEA collective statistic that effectively bines the potential average single and double rates, multiple occupancy percentage, and rate spread to produce the average rate that would be achieved if all rooms were sold at their full rack rates.PREREGISTRATIONA process by which sections of a registration card or its equivalent are pleted for guests arriving with reservations. Room and rate assignment, creation of a guest folio, and other functions may also be part of preregistration activity.PREPAYMENT GUARANTEEA type of reservation guarantee that requires a payment in full made before the day of arrival.PRIVATE BRANCH EXCHANGE ( PBX )A hotel’s telephone switchboard equipment.PROPERTY DIRECTA method of municating reservation requests directly to a hotel, by telephone, mail, property – to – property link, telex, cable, or another method.PROPERTY MANAGEMENT SYSTEMA puter software package that supports a variety of applications related to front office and back office activities. See also Front Office Applications. Page 21 of 3211 / 11。 Page 16 of 32LOG BOOK A journal in which important front office events and decisions are recorded for reference during subsequent shifts.LEDGERA grouping of accounts,A bed approximately 78 inches by 80 inches.KEY RACKAn array of numbered partment used to store guestroom keys.JOB LISTA list identifying all the key duties of a job in the order of their importance.INTERSELL AGEMCYA central reservation system that handles reservations for more than one product line. Such as airline panies, car rental panies, and hotel properties. and special event schedules.INDEPENDENT HOTELA hotel with no ownership or management affiliation with other properties.IN –BALANCEA term used to describe the state when the totals of debit amounts and credit amounts for a set of account s are equal.HOUSING/CONVENTION BUREA
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