【正文】
、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級別(全部/部分/協(xié)助)衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面戰(zhàn)術(shù)層面操作層面? To responsible to handle inbound calls, s or fax in regarding to the sales or inquires of HOTEL, AIRTICKETS or PACKAGES..? To meet the individual Key Performance Indicators (KPI) and constantly improve service qualities? To handle any customers plaints.