【正文】 s and Jessica said she couldn’t make it. Then Sharon gave her a call and they talked for almost an hour. Sharon really wanted her to e and so did a couple of Jessica’s old friends. They were all wondering how she was doing. None of them have seen or heard from her since graduation. They were especially curious since she hadn’t gone to their first reunion 10 years before.Jessica decided to arrange things so that she could go. Her husband finally agreed totake care of things while she was away. He agreed to do it because her mother had offered to e and stay for a while so Jessica could attend the reunion. Since he and her mother didn’t get along, he decided to change his schedule and work from home for a few days. He really didn’t want her mother to e though he didn’t say so. When she got to the reunion, she was shocked. Everyone had aged so much and many of them were out of shape. Some who used to be goodlooking had lost their looks pletely and others look much better and before. It was strange how time had changed people in such different ways. Anyway, she decided that since she was there, she would try to enjoy it. L5 Unit 11 vocabularyTo replace something means to put something else in its ways. When something gets old and begins to break down, it may need to be replaced.To tear something down means break it apart. To tear a person down means to hurt them by saying negative things about them.To construct somethings means to build it or put it together. Large construction projects include buildings, bridges and organizations. The opposite of constructive is destructive.To organize something means to arrange things in elderly logical way. An organization is something that has a logical structure such as a wellmanaged pany.To support something such an idea is to help or add strength to it. The opposite of support is to undermine(逐漸削弱)or weaken.Public information is available to anyone who wants to know it. if a store is open to the public, it means anyone can e in.Private information is not open to everyone but it’s only available to trusted friend to family. In formation about one’s secret hopes or dreams is usually private. Confidential information is secret information. Confidential is not supposed to be shared with others.Gossip is information that is often be exchanged because of its exciting and fun, even though it maybe not be true. Offering gossip is often entertaining but it can often be damaging.Opinions are what people think and feel about something as it supposed to factualinformation. Factual information is based on facts or evidence, but opinions are what people think or feel.They are too disorganized to get anything done on time.To replace something means to out something else in its place.The opposite of construct is tear down.Opinions often differ, and when they do people may argue.Gossip is information that is often made up or exaggerated.The password to your bank account information is private information.Many people make money by investing in public panies.Revealing confidential information may be illegal.Gossip may hurt or embarrass the person being gossiped about.L5 Unit 11 dialogueIs this the Ace service center?Yes, it is, Sir. May I help you?Yes, I’m calling to plaining about your service.Certainly, sir. I’m sorry to hear that. Let me see if that’s something I can do to help you. Please tell me what happened.I order a new washing machine at new website. It was more than a week ago.Before you go on, may I have your order number please?Sure, it’s abc1005.And may I have the last 4 digits of your social security number?I don’t have a social security number. I’m an illegal alien.Very funny, sir. Ok, then. What’s your first pet’s name?Mr. Kidi.OK, I see your all information. Now, what’s your problem?I ordered a new washing machine and paid for it. Then I chose the delivery date for a set of choices. It was supposed to be delivered today, but it’s still not here.Did anyone contact you?No, I haven’t received messages.I’m sorry to hear that sir.I see here that the washing machine you ordered hasn’t arrived in our warehouse(倉庫)yet. It can be delivered until next week.You do n’t even have it yet? Why haven’t I been notified. I took time off from work to be at home today.You should have been notified by phone or .I wasn’t. I haven’t received any notification. This is very upsetting.I understand, sir. I’m really sorry for this.Being sorry isn’t enough. I’m really upset. This is no way to do business.Yes, sir, I understand.I can send you a 50dollar gift coupon as a way to express our appreciation for your patience.I don’t care about the money. I don’t blame you of course but I want you to know how disappointed that I am with Ace. I expected much better service.I’m reall y sorry, sir. Is that anything else that I can do for you?Yes, that is. I’d like to cancel the order and get a refund.I’m sorry to hear that, sir. But I understand. I’ll see to it that you get your refund. How long will it take before I get the refund?You should see the credit on your next month’s credit card billing statement. Thanks for your help.You are wele sir and once again, please accept my apologies.L5 Unit 12 ListeningJessica’s 20year class reunion was held at a fancy hotel. When she arrived, she wasn’t sure she was in the right place. At first, she didn’t recognize anyone. She felt a bit awkward and out of place. But it wasn’t before a strange man came up to her. He was already losing his hear and he was wearing thick glasses(深度眼鏡). Don’t you remember me? He asked. When he said who he was, she barely remembered him, especially he has changed so much. Then he told her that he had always had crush on her. He said she looked beautiful and he immediately took a selfie of them, with his arm tight around her waist. This made her felt a bit strange. She smiled at him and pretended t