【正文】 hat’ s definitely crucial. What’ s more, they need to know our pany and our products very throughly so that they are able to answer all sorts of questions satisfactorily， such as what the problem is and what the pany will do about it. The second issue/第二個論題 B: Actually you are talking about the next issue of training the new staff. I don’ t think we can find people with profound knowledge about our pany, but it’ s ok, we can give them training lessons. A: You mean we teach them the knowledge about our pany, our products, and our policies? Yes of course they need this. But only this is far from enough. We should also train their municative skills with customers and the kind of etiquette in the business field. Conclusion/總結(jié)部分 B: you said exactly what I think. Good mnication is the key to solve problems. Eloquent people learn munication and negotiation quickly. Do you have any thing to add. I think it’ s almost finished. A: We have covered both issues: we should recruit patent and eloquent people and we need to inform them about our pany, products, policies and we will teach them municative skills. Let’ s call it a day! B: Ok, let’ s call it a day. The second issue/第二個論題 Comments/點評 ? 結(jié)構(gòu)完整，有導(dǎo)入話題的開頭，有并列結(jié)構(gòu)的第一第二論題的討論，還有簡明扼要的總結(jié)。 如果對方是黃蓉， 喋喋不休，怎么辦？ 打斷她！ 搶回話語權(quán)！ 輪到你說就不要讓給她說！ Sorry to interrupt！ But I think? 如果對方是郭靖， 沉默寡言， 怎么辦？ 鼓勵鼓勵再鼓勵！ 問問題，讓他回答！ 打破砂鍋問到底， What’s your opinion? Why do you think so? Then? And? 如果對方是周伯通， 東拉西扯，怎么辦？ 他扯他的， 你說你的， 就當唱獨角戲吧！ I think? I believe? 如果對方說一口方言外語，聽不懂，怎么辦？ 不恥下問。 言簡意賅，語言概括性強，適當 展開 但絕不啰嗦。有論點也有論據(jù)，論證充分。 三個來回， ABABAB,一段一段地說而不是一句一句地說。 （告別） Notes ! ? 每一個論題有 兩三個來回 ，不斷提出并補充新的 idea/point. ? 在每個論題的來回討論中要有 贊同和不贊同，并給出贊同或不贊同的 理由 。 A: 確認并點評 B的觀點，補充他所遺漏的方面（即自己的idea，并簡單解釋理由。 ? 如果最后有時間剩下，可以把前面提到的內(nèi)容綱要性地總結(jié)一下。 ? 最好 做最先發(fā)言的一個 ，把題目復(fù)述一遍后提出自己的觀點（最基本的能馬上在腦袋里閃現(xiàn)的），然后把問題拋給別人。 Notes ! ? 不要冷場，瞎說也比不說好，把時間填滿。 Now, in this part of the test, you are going to discuss something together. (Hold the Part 3 booklet open at the task while giving the instructions below.) You will have 30 seconds to read this task carefully, and then about 3 /4 minutes to discuss and decide about it together. You should give reasons for your decisions and opinions. You don’t need to write anything. Is that clear? (Place the booklet open at task 22 in front of the candidates so they can both see it.) 真題再現(xiàn) Recruiting Temporary Staff The pany you work for is about to inform consumers about a fault with one of its products. It is expected that there will be a lot of enquiries. You have been asked for your ideas on recruiting staff to deal with these questions. Discuss the situation together and decide: ? What kind of people need to be recruited. ? What kind of training they will need. ? What kind of service should they provide.(3人組備用） 30 seconds later: I’m just going to listen and then ask you to stop after about three minutes. Please speak so that we can hear you.. 3 minutes later Can I have the booklet, please? (select one or more of the following questions as appropriate, to redress any imbalance between candidates in part 3, or to extend the discussion.) Backup questi