【正文】 Strategic Business Objectives (Competitive Advantage, Share Price) Program amp。 WrapUp Program Knowledge Management (KM) Process / Project Management (PM) Organizational Change Management (CM) Program Management Lifecycle Each stage has project/process, knowledge, and change ponents. Doc /Location Doc20343/SVO 27 Why Do Organizations Need ePMO? The Program Management Maturity of an enterprise correlates the plexity of the programs for an enterprise with the process, people and tools capabilities. Program Mgt. Capabilities Low High Multiple Concurrent Projects Program Management Single Projects Program Complexity and Scope High Project Management Enterprise Program Mgt eBusiness Center Low Program Management Maturity Model Doc /Location Doc20343/SVO 28 Use of methods, knowledge capital and tools can range from loosely coupled and localized use to integrated and inter based. Competencies are based on the skill and experience of management resources. Project Management Program Management eBusiness Center Tools ? Various tools across departments ? Basic planning and tracking ? Project Manager focused ? Enterprise standards ? Minimal collaboration ? Program / Project Manager focused ? Enterprise standards ? Multisite collaboration ? Support sponsors, management amp。 Arch: 2 8 weeks Implementation: 4 12 weeks eBusiness Phasing Phasing ? Concurrent efforts, particularly at design and implementation levels ? Refresh and review strategy at least every 6 months Doc /Location Doc20343/SVO 19 eBusiness Framework – Next Steps Based on early successes in eBusiness ? Initial focus on eIntegration and eStrategy stages ? Next priority is eProcess amp。 Maintenance Guide ? Production migration checklists ? System/Data Move ? Production Schedule ? Disaster Recovery Procedures ? User Guides ? Training Materials ? Training Scripts ? System Signoff Doc /Location Doc20343/SVO 17 Activity 17 Contract Negotiations Activity 19 Production Migration Activity 16 Business Partner Selection Activity 18 Integration amp。 configuration ? Network buildout amp。 Integration Activity 14 Production Migration Activity 11 Infrastructure Implementation Activity 13 Testing amp。 training ? Systems and Network hardware purchase and install ? Initial system integration Activity 7 Architectureamp。 procedures ? Information Architecture amp。 Action Plan Activity 4 eBusiness Case Development Activity 5 Implementation Planning Doc /Location Doc20343/SVO 15 Activity 6 Business Requirements Deliverables for eProcess amp。 Activities Doc /Location Doc20343/SVO 14 Activity 1 eBusiness Diagnostics Deliverables for eStrategy amp。 Integration Activity 14 Production Migration Activity 11 Infrastructure Implementation Activity 13 Testing amp。 Site Implementation Ongoing Support Activity 4 eBusiness Case Development Activity 9 Process amp。 Implementation OnGoing Support eStrategy amp。 Hamilton 4. IBM Global Services 5. KPMG 6. Sapient 7. Scient 8. Oliver, Wyman amp。 3 =fair。 2 = weak。 Young 3. BoozAllen amp。 Architecture eIntegration amp。 Architecture eIntegration amp。 Design Activity 6 eBusiness Requirements Activity 12 Site Development amp。 Testing Activity 20 Ongoing Monitoring Activity 1 eBusiness Diagnostics Activity 2 Current State Assessment Activity 3 Gap Analysis and Action Plan eBusiness Framework Stages amp。 positioning ? Business requirements ? Highlevel system and ponent architecture ? Business case/ROI ? Develop prototype ? Initial selection and use of web tools for prototype ? Implementation plan ? Creative and Portal plan and design ? Change and Program Mgmt Activity 2 Current State Assessment Activity 3 Gap Analysis amp。 selection ? Business processes, policies amp。 Organization Deployment ? Business and Organizationinfrastructure amp。 Organization Implementation Activity 10 Infrastructure Acquisition Doc /Location Doc20343/SVO 16 Activity 12 Site Development amp。 Site Implementation ? Hardware servers installation amp。 scripts ? Acceptance Criteria ? Production migration ? Test Results ? Operations amp。 Architecture: 3 12 weeks Implementation: 4 12 weeks Ongoing support Strategy II: 13 weeks Process amp。 reuse ? eBusiness Scorecard ? eBusiness strategy review eStrategy “Value Chain” Doc /Location Doc20343/SVO 24 What is ePMO? “ e” implies many things to many people including: ? Program Management approach to manage a portfolio of “e”projects or eBusiness initiatives ? Speed ? Ruthless execution ? Learning environment ? “e”enabled tools to support any Program Management Office effort ? Collaborative ? Available on the Web (intra or extra) ePMO is both – Combination of Tools, Processes and Competencies to manage for highly effective business programs Doc /Location Doc20343/SVO 25 Questions to ask for assessing ePMO capability maturity: ? Can the Executive Management team visually link the anization’s strategic goals to the number of “eprojects” that are ongoing? ? Is there a mon framework in place across the anization to help define the market and operating models that each of the einitiatives are targeting? ? Is there a clear understanding of which are the highest priority projects? ? Are the proper valuation methods and measures being used to measure the ongoing development and post implementation results of each einitiative? In a rush to get on the “eBandwag