【正文】
ease accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and municated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the oute for your reference. Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako