【正文】
IRM PRM eMarketing GW+KMS EDMS Buy Side Sell Side ERP EIP eBusiness Sector amp。 Solutions Customer Partner Shareholder Employee service sell production supply Material ? eBusiness Solutions SCM ePMS KMS/GW EDMS CRM/eCRM eMarketplace CMS ERP EIP emarketing 55% 15% 20% 10% eCRM WCMS IRM/PRM Mailing MES CTI PABX IBS ? Network Integration ? Automation System ? Enterprise Network CRM/DW EIP/EKP ERP/SCM GW/KMS ? SI consulting ? SI development ? SI management ? Web consulting ? Web development ? Web management ? eBiz Solutions amp。 Solutions 20xx ?? ?? ?? ? ????? ??? ?? ? ????? ?? ???? Consulting eSolution 20xx Web Building ? Web integration ? Publishing ? DB generation Web Design SI Area NI Area Solution Area SM Area Inter Area Ramp。D MU BSP MU How to reach online user and provide Customised Indepth product information? How to sell products and process orders Over the Web? What are new offerings, unique to the Web? How to revolutionise business models and shift value creation? Product/Service Innovation Business Model Innovation Marketing Innovation Channel Innovation Source : Arthur ? eBusiness Perspective ( eBusiness ?? ?? ) Enterprise CRM eCRM Data Warehousing/Integration Web Log Data Data Base Transaction Data Customer Profile ? ?? Data? Integration SM MU SI MU NI MU Ramp。 Solutions 10% 15% 20% 55% 20xx Web Service amp。 Service SI Development amp。D ? eBiz Collaboration Network Himart 2. ????? ????? ??? ?? . ??? ?? ???? ??? ?? ?? ?? ?? ???? [ ?? ,??? ] ? ? ???? ??? ? Publish Interact Transact Integrate ? Customer Information Access ? HSE Communication ? Customer and Technical Support ? Supplier Relationship Management ? Electronic Order to Cash ? Electronic Procurement ? Supplier Bidding amp。 Identi