案例英國石油公司的知識管理實踐和經驗(文件)
【正文】 now? Where can I get more detail? What can I reuse? Who can I talk to? Even more Still More More Lessons More Lessons Lessons Learned Context and detail – where and when you need it… ? ? ? ? ? ? “ “ “ “ “ “ Knowledge in people and works Captured Knowledge Individuals Teams Goals Results Using Knowledge Using Knowledge Learn during Learn after Learn before Recap… Time for some audience participation! KM Strategy Innovation Organisation Learning Capturing 1 2 3 4 5 Score Basic Performance High Performance KM Assessment exercise ? KM Strategy……………………………….. ? Innovation………………………………….. ? Getting the anisation right…………. ? Learning before, during and after….….. ? Capturing Knowledge…………………. ? J ! N 3rd KM OL Conference Chris Collison BP Something to share (KM Strategy) ? Something to learn (Innovation) ! ? KM Strategy……………………………….. ? Innovation………………………………….. ? Getting the anisation right…………. ? Learning before, during and after….….. ? Capturing Knowledge…………………. ? J ! N Plans ? Identify gaps ? Find and prioritise practices to close gaps ? Develop action plans ? Implement actions ? Appoint accountability ? Share learning Delivery ? Apply targets ? Embed in Performance Contract Targets Measurement Intervention ? Assessment tool ? Benchmark ? External challenge 6 Expectations of Operational Excellence 1. Use the Right People Processes 2. Cause No Harm to
教學課件相關推薦
鄂ICP備17016276號-1