04qfd-finals(文件)
【正文】 s client segments ? Develop and list client needs/wants ? Group needs/wants ? Note importance of individual needs/wants ? Collect benchmarking information from client (petitive parison) ? Define service or product characteristics (CTS’s) note direction of improvement ? House of Quality Room 1 ? House of Quality Room 1 ? House of Quality Room 1 ? House of Quality Room 1 ? House of Quality Room 2 ? House of Quality Room 3 19 169。 2023 ConceptFlow House Of Quality 1 House Of Quality 2 House Of Quality 3 House Of Quality 4 CTS’s (HOW’s) Functional Requirements (HOW’s) Design Requirements (HOW’s) Critical to Process Variables (HOW’s) Client Needs (WHATS) CTS’s (WHAT’s) Functional Requirements WHAT”s) Design Requirements (WHATS House to House Flow Product 23 169。 2023 ConceptFlow First Level Need Second Level Need Third Level Need Good Service Professional And Knowledgeable Staff Treats me well throughout process Staff Willing To Answer Questions Familiar with market petition Client Rating 1 2 3 4 5 – Our Company – Competitor 1 – Competitor 2 Competitive Comparison Client Needs for Auto Loan Process Competitive Comparison (HOQ Room 2) 27 169。 2023 ConceptFlow Complete Room 4 ? Note correlations between needs/wants and CTS’s ? Use 1 –3 9 scale indicating weak, moderate, or strong relationship 7 3 5 4 1 6 2 8 31 169。 2023 ConceptFlow Benchmarking Tips Keep in Mind, Benchmarking Is Not: ? Purely Quantitative Analysis ? Review Of Our Operations ? Industrial Tourism ? Comparing To “Similar” Organizations ? A StandAlone Exercise 35 169。 2023 ConceptFlow Complete Room 7 ? Develop targets and limits ? Specifications result from technical benchmarking ? Who is best in class ? Levels to meet and/or exceed expectations 7 3 5 4 1 6 2 8 39 169。 roof) ? For strong conflicts/synergies, changes to one CTS (room 3) could effect other CTS’s. 42 169。 2023 ConceptFlow Decision Capture Software 46 169。 but also collected information on how important the needs are to your market. ? There is also benchmarking data available. This information includes perceptions of you and your petition as the client’s see it, as well as, benchmarking that your technical experts have assisted with. ? Information is available in file: ? Use the information in the data file and manually plete House of Quality 1 using the QFD wall charts. ? Now use the Decision Capture software to plete the QFD exercise electronically. 49 169。 2023 ConceptFlow 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH 。 2023 ConceptFlow Key Learning Points 51 169。 2023 ConceptFlow Decision Capture Software 48 169。 2023 ConceptFlow Decision Capture Software 44 169。 2023 ConceptFlow Complete Room 8 ? Identification of conflicts and synergies 7 3 5 4 1 6 2 8 41 169。 2023 ConceptFlow Funds dispersed when needed Auto Loan Disbursement Time Time client enters bank to receipt of funds (hours) DPMO Client Need CTS Product/ Service Characteristic Measure Specification/ Tolerance Limit(s) Allowable Defect Rate Target/ Nominal Value 24 Hours 48 Hours Development Specifications and Targets: Room 7 Disbursement time 37 169。 2023 ConceptFlow Competitive (Te
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